Food And Beverage Manager
Company description
Mantis collection
An exceptional place to find yourself
About Mantis
Mantis is a leading conservation-focused hotel brand with eco-lodges, waterways and curated eco-escapes located in remote destinations. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Acclaimed for its pioneering work in development, management, marketing, education and conservation, Mantis’s business model successfully combines responsible tourism, conservation and adventure, which translates to one-of-a-kind travel experiences. Whether small and intimate or vast and complex, on a sweeping African plain, in a bustling city, or in the midst of a forest, each is an exceptional place for guests to find themselves.
While uniquely different in the experiences they offer, all are linked through a collective ambition to be extraordinary; to be rare in a world that mass-produces sameness. Mantis consistently curates, collects and discovers destinations and experiences that stir the soul, defy expectations and live in the heart forever. Mantis is part of Accor, a world leading hospitality group offering experiences across more than 110 countries, with 5,700 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.
Job description
Role overview
As food & beverage manager, you will oversee all F&B operations at Basiqat Resort by Mantis, ensuring exceptional guest experiences across restaurants, bars, in-room dining, banqueting, and events.
You will be responsible for delivering consistent service excellence, driving revenue performance, and building a strong service culture aligned with the Mantis ethos. This role requires a hands-on leader who thrives in a remote resort environment and understands how to create memorable dining experiences that reflect both place and purpose.
What you'll do
F&B operations management
Oversee day-to-day operations across all F&B outlets
Ensure consistent service standards, product quality, and guest satisfaction
Coordinate closely with culinary and front office teams for seamless service delivery
Manage restaurant, bar, in-room dining, and banquet operations
Guest experience & service excellence
Champion a culture of outstanding service and personalised guest experiences
Handle guest feedback, resolve issues, and ensure rapid service recovery when needed
Continuously enhance service delivery through training and operational refinement
Ensure all guest touchpoints reflect Mantis brand values
Team leadership & development
Recruit, train, and develop a high-performing F&B service team
Lead daily briefings, coaching sessions, and performance feedback
Foster a culture of accountability, teamwork, and hospitality excellence
Support succession planning and talent development within the department
Revenue & commercial performance
Drive outlet profitability through effective cost control and revenue optimisation
Support menu engineering and pricing strategies in collaboration with culinary and finance
Monitor sales performance, guest spend, and operational KPIs
Identify opportunities to enhance upselling and cross-selling initiatives
Cost control & operational efficiency
Manage labour costs, scheduling, and productivity levels
Monitor stock control, ordering processes, and inventory management
Minimise waste and ensure efficient operational practices
Work within budget guidelines while maintaining quality standards
Health, safety & compliance
Ensure full compliance with food safety, hygiene, and HACCP standards
Maintain operational readiness for audits and inspections
Enforce safety standards across all service areas
Ensure adherence to local regulations and Accor policies
Collaboration & brand alignment
Work closely with culinary, sales & marketing, and events teams
Support the delivery of special events, activations, and bespoke guest experiences
Align F&B offerings with the overall resort concept and guest journey
Contribute to pre-opening planning and operational readiness
Qualifications
What we’re looking for
6–10+ years of progressive food & beverage experience, including supervisory or managerial roles
Experience in luxury hotels, resorts, or lifestyle hospitality environments
Strong operational understanding of multi-outlet F&B operations
Experience in remote, resort, or pre-opening environments highly desirable
Solid knowledge of service standards, guest experience design, and F&B operations
Degree or diploma in hospitality management or related field preferred
Strong leadership, communication, and team development skills
Financial acumen with experience managing budgets and KPIs
Additional information
Why join Basiqat Resort by Mantis?
At Mantis, we believe extraordinary destinations deserve extraordinary people. Joining our team means becoming part of a purpose-driven brand committed to conservation, community engagement and creating unforgettable experiences for guests around the world.
Be part of a team where sustainability, adventure and hospitality come together to create exceptional places to find yourself.
What’s in it for you
Lots of opportunity to progress and switch it up as part of a global family of brands.
Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands.
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture.