Food And Beverage Guest Relation

Company description

Job description

Maintain a strong floor presence across food & beverage restaurants and proactively engage with guests.

Welcome and interact with guests in a warm, professional, and personalized manner.

Recognize and follow up on VIP, repeat, and special-occasion guests.

Proactively identify guest needs and address concerns before they become complaints.

Ensure guests receive a consistent experience in line with Sofitel standards and the hotel's service philosophy.

Support VIP dinners, special events, important guest occasions, and other key F&B experiences.

Build positive relationships with regular and high-value guests.

Proactively collect guest feedback through direct interaction and approved feedback channels.

Record guest comments, preferences, suggestions, and complaints accurately.

Identify recurring guest concerns and communicate them to the relevant outlet manager.

Share important guest feedback during daily briefings and F&B management meetings.

Prepare regular guest feedback reports highlighting:

Qualifications

Bachelor's in tourism or any related field.

0-3 years experience working in food & beverage.

Fluency in English is a must.

Additional languages are a plus.

Passion for guest service.

Excellent written and verbal communication, interpersonal, and leadership skills.

Additional information