Director of Residence

Company description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabiau2019s extraordinary Red Sea destination. Blending Rafflesu2019 legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the worldu2019s most discerning travelers.

Job description

Raffles The Red Sea is seeking an exceptional Director of Residence to lead and oversee all residential operations at our luxury resort destination in Umluj, Saudi Arabia. In this pivotal leadership role, you will be responsible for delivering world-class residential experiences while maintaining the highest standards of service excellence that define the Raffles brand. You will drive operational efficiency, foster a culture of excellence, and ensure every resident enjoys an unparalleled lifestyle experience.

Responsibilities include:

Oversee all aspects of residential operations, including housekeeping, maintenance, concierge services, and guest relations

Develop and implement strategic initiatives to enhance resident satisfaction and loyalty

Lead, mentor, and motivate a diverse team of residential staff, fostering a culture of excellence and continuous improvement

Manage residential budgets, control costs, and optimize resource allocation while maintaining premium service standards

Ensure compliance with all operational policies, safety regulations, and Raffles brand standards

Monitor and analyze key performance indicators to drive operational excellence and identify improvement opportunities

Cultivate strong relationships with residents, addressing concerns promptly and proactively

Collaborate with other departments to create seamless, integrated experiences for residents

Implement and maintain quality assurance programs to consistently exceed guest expectations

Represent the residential division in strategic planning and organizational initiatives

Stay current with luxury hospitality trends and best practices to maintain competitive advantage

Qualifications

Minimum 8+ years of progressive experience in luxury hospitality management, with at least 3 years in a director-level or equivalent leadership position

Proven expertise in residential operations management or property management within ultra-luxury environments

Strong track record of leading high-performing teams and developing talent

Exceptional customer service orientation with a demonstrated commitment to exceeding guest expectations

Advanced proficiency with property management systems and hospitality technology platforms

Strong financial acumen with experience managing significant operational budgets

Excellent communication, interpersonal, and presentation skills

Strategic thinking and problem-solving abilities with a decisive, action-oriented approach

Knowledge of luxury hospitality standards and best practices

Preferred: Experience with Raffles properties or similar ultra-luxury resort brands

Preferred: Familiarity with Middle Eastern hospitality market and cultural awareness

Preferred: Experience managing residential communities or mixed-use properties

Preferred: Relevant hospitality management certifications or professional designations

Additional information

Understanding of ultra-luxury guest expectations and brand alignment

Experience in project coordination, scheduling, and document control during pre-opening stages

Experience in pre-opening is a must

A proactive, anticipatory approach with a strong sense of ownership and accountability

Impeccable grooming and personal presentation aligned with luxury standards