Director of Learning and Development

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Review the learning needs analysis for the hotel(s) prior to the budget

Review with the hotel(s) the implementation and facilitation of a hotel(s) training plan and budget that is aligned with the hotel’s goals and strategic plan

Follow-up on all training activities within the hotel(s)

Ensure the hotel(s) are 100% compliant with all Ennismore compliance training

Ensure coordination and delivery of training programs of all internal providers

Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked

Assist their hotel(s) in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through ongoing coaching, guidance and support of junior-, mid-level- and senior leaders

Support the quality and learning manager in the development of departmental trainers as required

Qualifications

Bachelor’s degree or master’s degree from a reputable hospitality or business school preferred in hospitality or business administration, psychology, education, human resources management (or equivalent)

Minimum 7 years of total experience ideally with strong operations background

At least 4 years of experience in a leadership role

High degree of professionalism with strong understanding of hotel operations and business acumen

Excellent reading, writing and oral proficiency in English language

Strong working knowledge of digital tools

Strong leadership, interpersonal and training skills

Excellent communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful and high-pressure situations

A motivator and self-starter

Well-presented and professionally always groomed

Additional information

Experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English; additional languages are a plus