Director of Housekeeping

Company description

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Job description

We're looking for an experienced and visionary director of housekeeping to lead our housekeeping operations in Cairo, Egypt. In this pivotal leadership role, you will oversee all aspects of our housekeeping department, driving operational excellence while fostering a culture of innovation, collaboration, and exceptional guest satisfaction. You'll work strategically to maintain the highest standards of cleanliness and presentation while building and mentoring a dedicated team committed to delivering outstanding service.

Responsibilities include:

Develop, implement, and continuously refine housekeeping policies, procedures, and quality standards that align with organizational goals and industry best practices

Lead, mentor, and motivate a diverse team of housekeeping staff, including supervisors and room attendants, fostering a supportive and inclusive work environment

Create, manage, and analyze departmental budgets, including labor costs, supplies, and equipment procurement, while identifying cost-saving opportunities

Conduct regular inspections and quality audits to ensure consistent cleanliness, presentation standards, and compliance with established protocols

Collaborate seamlessly with other departments to coordinate guest experiences and resolve interdepartmental challenges

Implement and monitor comprehensive health, safety, and environmental protocols, ensuring full compliance with local regulations and sustainability practices

Manage inventory systems and vendor relationships to optimize procurement of cleaning supplies and equipment

Analyze performance metrics and key performance indicators to identify trends, implement improvements, and drive operational efficiency

Address guest complaints and feedback related to housekeeping services with empathy and decisiveness, turning challenges into opportunities for improvement

Stay informed about industry trends, emerging technologies, and innovative housekeeping practices, and champion their adoption within the department

Recruit, onboard, and develop housekeeping staff, creating clear career paths and performance review processes

Manage crisis situations and adapt quickly to changing operational demands while maintaining service excellence

Qualifications

Proven experience of 5+ years in housekeeping management, preferably in luxury hotels, resorts, or high-end hospitality environments

Bachelor's degree in hospitality management, business administration, or related field (preferred)

Certified Executive Housekeeper (CEH) certification or equivalent professional credential (preferred)

Exceptional leadership and team management skills with the ability to inspire and develop staff at all levels

Strong communication and interpersonal abilities, with proficiency in engaging with diverse, multicultural teams

Advanced proficiency in budgeting, financial management, and cost analysis

In-depth knowledge of cleaning techniques, products, equipment, and industry-standard protocols

Experience with hospitality management software and property management systems

Excellent analytical and problem-solving skills with a data-driven approach to decision-making

Comprehensive understanding of health, safety, and environmental regulations specific to the hospitality sector

Strategic planning and operational management expertise

Vendor and supplier relationship management experience

Strong quality assurance and inspection capabilities

Knowledge of sustainability initiatives and environmental compliance practices

Ability to work flexible hours, including weekends, holidays, and on-call availability as needed

Demonstrated commitment to delivering exceptional guest experiences and maintaining high service standards

Resilience and adaptability in fast-paced, dynamic environments

Organized, detail-oriented approach with strong time management skills

Inclusive mindset with the ability to foster a collaborative and supportive departmental culture

Additional information

Your team and working environment:

A passionate and inspired team that creates unique experiences for all they meet.

We recognize and celebrate our team and individual success.

Hotel overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination that claims Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema, and 4 floors of underground parking.

The spectacular reception leads the way to 543 elegantly designed rooms, suites, restaurants, bars, and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Our commitment to diversity & inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

What is in it for you

Employee benefit card offering discounted rates at Accor worldwide

Learning programs

Opportunity to develop your talent and grow within your property and across the world

Ability to make a difference through our corporate social responsibility activities, like Planet 21