Director of Front Office
Company description
Le Vendôme Beirut is embarking on an exceptional new chapter. As we prepare for the reopening of one of Beirut's most iconic luxury hotels, we are seeking visionary leaders to shape its future.
Defined by timeless elegance, impeccable service, and a legacy of refined hospitality, Le Vendôme Beirut is committed to delivering exceptional guest experiences while honoring its distinguished heritage.
This is a rare opportunity to join the executive leadership team responsible for redefining luxury, inspiring excellence, and setting a new benchmark for hospitality in the region.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our academies designed to sharpen your skills
Ability to make a difference through our corporate social responsibility activities
Career development opportunities with national and international promotion opportunities
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
Lead and oversee all front office operations, including reception, guest relations, concierge, bell desk, spa and duty management.
Ensure a seamless guest journey from arrival to departure while maintaining the highest levels of guest satisfaction.
Develop and implement strategies to enhance service quality, operational efficiency, and guest loyalty.
Monitor daily operations, room inventory, occupancy, and guest feedback to optimize performance.
Collaborate closely with housekeeping, reservations, sales, revenue management, and other departments to ensure smooth hotel operations.
Handle guest concerns and service recovery promptly and professionally.
Prepare and manage departmental budgets, forecasts, and expenses while achieving financial and operational objectives.
Ensure compliance with company policies, local regulations, and health and safety requirements.
Analyze operational reports and key performance indicators to identify opportunities for continuous improvement.
Recruit, train, coach, and develop the front office team, fostering a culture of excellence, teamwork, and guest-centric service.
Qualifications
Bachelor's degree in hospitality management, hotel management, business administration, or a related field
Minimum 8–10 years of progressive front office experience, including at least 2 years in a senior leadership role within the hospitality industry
Experience in a luxury or internationally recognized hotel brand is preferred
Strong knowledge of front office operations, guest service, revenue management principles, and hotel property management systems
Proven leadership, team development, and problem-solving abilities
Excellent communication, interpersonal, and organizational skills
Proficiency in Microsoft Office and hotel property management systems (PMS)
Additional information
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.