Butler

Company description

"A passion for perfection"

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 suites and duplex villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba, and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets, creating a unique and welcoming atmosphere in this divine setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world-renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job description

Reporting to Fairmont Head Butler, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly, and engaging service

Identify and anticipate guests’ needs and ensure personalized service is provided

Provide food and beverage services as required

Assist with any plans or arrangements the guest intends to make during their stay

Ensure that all requests from guests are made possible and are followed up on

Fully understand and have knowledge of all in-suite services, technology, amenities, functions, and systems

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures, and service standards

Follow all safety policies

Other duties as assigned

Qualifications

Previous customer-related experience an asset

Must possess a professional presentation

Must possess outstanding guest services skills and sophisticated verbal and communication skills

Computer literate in Microsoft Windows applications an asset

Strong interpersonal and problem-solving abilities

Highly responsible and reliable

Ability to work well under pressure in a fast-paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS