Bell Luggage Attendant

Company description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job description

Fairmont The Red Sea is seeking a professional and customer-focused Bell/Luggage Attendant to join our hospitality team in Umluj, Saudi Arabia. In this role, you will be the first point of contact for many of our guests, providing exceptional service and assistance with their luggage and travel needs. As a Bell/Luggage Attendant, you will play a vital role in creating a welcoming and seamless experience for our guests while maintaining the highest standards of professionalism and courtesy expected at a luxury resort destination.

Responsibilities:

Greet guests upon arrival and departure with a warm, professional demeanor

Assist guests with luggage handling, transportation, and storage in a timely and efficient manner

Transport guest luggage to and from rooms, vehicles, and designated areas using proper lifting techniques and safety protocols

Provide guests with directions, information about hotel facilities, and recommendations for local attractions and services

Respond promptly to guest requests and special needs, escalating complex issues to management when necessary

Maintain a professional appearance and conduct at all times, representing the Fairmont brand with excellence

Coordinate effectively with front desk, housekeeping, and other departments to ensure seamless guest service

Ensure common areas, luggage storage areas, and service corridors remain clean, organized, and safe

Follow all hotel safety, security, and operational procedures

Handle guest interactions with courtesy and discretion, maintaining confidentiality

Qualifications

Proven experience in guest services or hospitality industry roles

Excellent interpersonal and communication skills in English

Physical capability and stamina to handle luggage and perform standing/walking duties throughout shifts

Strong attention to detail and organizational skills

Ability to work effectively as part of a team in a fast-paced environment

Professional demeanor and commitment to guest satisfaction

Knowledge of hotel operations and procedures (preferred)

Multilingual abilities, particularly Arabic language skills (preferred)

Customer service certification or training (preferred)

Familiarity with luxury hospitality standards and expectations (preferred)

Additional information

Understanding of ultra-luxury guest expectations and brand alignment

Experience in project coordination, scheduling, and document control during pre-opening stages

Experience in pre-opening is a must

A proactive, anticipatory approach with a strong sense of ownership and accountability

Impeccable grooming and personal presentation aligned with luxury standards