Bell Attendant

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Ensure the security of guests’ belongings during check-in and check-out and assist to carry guests’ luggage to and from their rooms.

Responsible for forwarding messages from the Front Office Department to guests and all other reports and documents to the related units.

Deliver the best services to guests in line with the hotel’s policies and procedures.

Perform duties according to the practices, operational instructions and procedures identified by the Front Office Manager.

Always be friendly, well-groomed, polite and respectful.

Gather information about the facility’s occupancy for the respective day before starting the shift.

Gather all information related to the previous shifts before starting the shift and check the entries in the logbook.

Have knowledge of all activities that may be held at the facility on the specific day.

Help all guests with their luggage when entering and leaving the hotel.

Show guests the way to their room and carry their luggage.

Have detailed knowledge of all hotel and in-room services. Make the necessary explanations, in a polite and respectful manner, to guests while accompanying them to their rooms.

Greet groups according to their arrival times, organise their luggage according to their room numbers and ensure that the luggage is sent to their room on time.

Always start work on time and, when needed during busy check-ins and check-outs, work overtime.

Responsible for the order of the reception desk and lobby.

Carry out the periodic maintenance and cleaning of the luggage trolleys.

Responsible for keeping the inside of the reception desk and the Back Office clean and orderly at all times.

Responsible for safely keeping guest belongings under his/her responsibility.

Keep track of all official documents and deliver them to the respective addressees.

Attend internal communication meetings and trainings of the Front Office Department and share suggestions and thoughts.

Responsible for carrying the luggage for rooms that will be changed.

Take part in the Emergency Response Teams.

Predict that all activities and purchased equipment and belongings may create disease for the environment, join all activities organized to protect biological diversity and share responsibilities to increase environmental knowledge and carry out necessary trainings.

Provide minimum consumption of all currently used items and equipment (paper, printed materials, etc.).

Implement necessary warnings and departmental trainings to save energy inside the facility.

Carry on implementing decisions taken for saving energy.

Predict effects of environment and energy efficiency on purchased equipment.

Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment.

Carry out all responsibilities related to quality management and food safety systems implemented at the facilities.

Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

Education: At least a high school or vocational diploma.

Experience: At least 1 year of experience in the related field.

Foreign language: Good command of English and Arabic to communicate well.

Courses and training: Theoretical and practical background.

Computer literacy: Basic PC applications.

Skills: Use personal touch to exceed guests' expectations by utilizing specific tools and devices related to the job that can be learned in a few months. Some jobs require technical knowledge of the methods, techniques and work processes in the related field. Expected to know guest profiles, accommodation details and have basic knowledge of how to address guests. Expected to perform tasks that are of the same kind and similar in content. Requires awareness of other related processes.

Additional information

Your team and working environment:

In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.