Assistant Laundry Manager
Company description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
What is in it for you?
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities
Job description
To oversee and manage the daily operations of the hotel laundry and linen department, ensuring efficient, hygienic, and cost-effective processing of all guest, Heartist, and hotel linen while maintaining the required quality and service standards.
Key responsibilities
Manage the day-to-day operations of the laundry and linen areas, ensuring smooth and efficient workflow
Supervise, train, and schedule laundry and linen team members according to operational requirements
Ensure all hotel linen, uniforms, guest laundry, and other washable items are processed according to established standards
Monitor washing, drying, pressing, folding, and finishing processes to ensure consistent quality
Maintain proper par levels of bed linen, towels, uniforms, and other hotel textiles
Conduct regular linen inventories and investigate discrepancies, losses, or excessive damage
Ensure proper handling, storage, distribution, and collection of linen and uniforms
Monitor the condition of linen and uniforms and coordinate replacement of damaged or worn items
Ensure all laundry equipment is operated safely and efficiently and report maintenance requirements promptly
Coordinate with Engineering regarding preventive maintenance and repair of laundry equipment
Monitor the consumption of laundry chemicals, detergents, water, electricity, and other operational supplies
Control departmental costs and minimize unnecessary wastage while maintaining service quality
Ensure compliance with hotel hygiene, health and safety, fire safety, and environmental standards
Maintain proper records of laundry production, linen movement, chemical consumption, equipment issues, and departmental inventories
Coordinate closely with Housekeeping, Food & Beverage, Front Office, and other departments regarding linen and laundry requirements
Ensure guest laundry and special laundry requests are processed accurately and within the required turnaround time
Monitor external laundry services, where applicable, and verify service quality and invoices
Handle guest and departmental complaints related to laundry or linen and ensure appropriate corrective action
Conduct regular inspections of the laundry, linen rooms, equipment, and storage areas
Ensure that chemicals and cleaning products are correctly labeled, stored, and handled in accordance with safety procedures
Implement and maintain proper infection-control and hygiene procedures within the laundry operation
Prepare duty rosters, attendance records, performance evaluations, and other departmental documentation
Coach and develop team members to improve productivity, quality, and service standards
Ensure departmental policies and hotel standards are consistently followed
Participate in departmental meetings, training sessions, and hotel operational initiatives
Perform any other duties and responsibilities assigned by the Executive Housekeeper or management
Qualifications
Diploma or degree in hotel management, hospitality, or a related field is preferred
Minimum 3–5 years of relevant laundry experience, preferably within a hotel or large hospitality operation
Previous supervisory or managerial experience in a hotel laundry department is required
Good knowledge of commercial laundry operations, linen management, and laundry chemicals
Strong understanding of hygiene, health and safety, and chemical-handling procedures
Good leadership, organizational, and problem-solving skills
Ability to manage a multicultural team and work effectively under operational pressure
Good communication skills in English; additional languages are an advantage
Proficiency in Microsoft Office and basic departmental reporting systems is preferred
Additional information
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.