Assistant Housekeeping Manager

Company description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job description

We are seeking a detail-oriented and efficient Assistant Housekeeping Manager to join our team at a prestigious hotel in Dubai, United Arab Emirates. In this collaborative role, you will support the Executive Housekeeper in maintaining the highest standards of cleanliness and guest satisfaction throughout our property.

Responsibilities include:

Assist in managing daily housekeeping operations, ensuring all areas meet our exacting standards of cleanliness and presentation

Collaborate with the Executive Housekeeper to develop and implement effective cleaning procedures and schedules

Supervise, train, and motivate housekeeping staff to deliver exceptional service

Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain quality standards

Manage inventory of cleaning supplies and equipment, ensuring optimal stock levels and cost-effectiveness

Coordinate with other departments to address guest requests and resolve issues promptly

Assist in creating staff schedules and managing payroll for the housekeeping department

Implement and maintain health and safety protocols, ensuring compliance with local regulations and company policies

Participate in continuous improvement initiatives to enhance guest experience and operational efficiency

Handle guest complaints and feedback professionally, taking appropriate action to resolve issues

Qualifications

Proven experience in housekeeping management or supervision, preferably in a luxury hotel setting

Bachelor's degree in Hospitality Management or related field preferred

Strong organizational and leadership skills with attention to detail

Excellent communication abilities, both verbal and written

Proficiency in hotel management software and Microsoft Office suite

In-depth knowledge of cleaning techniques, products, and equipment

Understanding of hotel operations and industry standards

Familiarity with health and safety regulations in the hospitality sector

Ability to work flexible hours, including weekends and holidays

Physical stamina to perform duties throughout the day

Fluency in English; knowledge of Arabic or other languages is a plus

Customer-focused mindset with a commitment to delivering exceptional service

Ability to thrive in a fast-paced, dynamic environment

Strong problem-solving skills and ability to make decisions under pressure