Assistant Guest Relations Manager

Company description

The Novotel 5 stars resort located directly on the Red Sea with a beach area of 646m; 268 rooms including 4 suites and 80 family rooms; 5 outlets and spa, offers a wonderful experience that can cater perfectly for all tastes.

Job description

We are seeking a professional and empathetic Assistant Guest Relations Manager to join our hospitality team in Marsa Alam, Egypt. In this role, you will serve as a key point of contact for our guests, providing exceptional support and ensuring memorable experiences. As a bilingual professional fluent in German and French, you will bridge communication gaps and deliver personalized service to our diverse international clientele. This position combines guest relations expertise with administrative support, requiring someone who is organized, efficient, and genuinely passionate about guest satisfaction.

Greet and welcome guests with warmth and professionalism, ensuring a positive first impression

Address guest inquiries, concerns, and requests in German and French, providing timely and effective solutions

Coordinate with various departments to fulfill guest requests and resolve issues promptly

Maintain detailed guest records and documentation using property management systems

Assist in organizing guest activities, excursions, and special events

Provide cultural orientation and local information to international guests

Handle guest complaints with empathy and professionalism, working toward satisfactory resolutions

Support the Guest Relations Manager with administrative tasks, scheduling, and correspondence

Ensure compliance with company policies and hospitality standards

Contribute to a welcoming environment that encourages guest loyalty and positive reviews

Perform other duties as assigned to support overall guest satisfaction objectives

Qualifications

Fluent proficiency in German and French (written and verbal); English proficiency required

Proven experience in guest relations, customer service, or hospitality industry

Excellent interpersonal and communication skills

Strong organizational and time management abilities

Problem-solving mindset with the ability to handle challenging situations calmly

Cultural awareness and sensitivity to diverse guest backgrounds

Proficiency with guest management systems and Microsoft Office applications

Ability to multitask and work efficiently in a fast-paced environment

Professional demeanor with a friendly and empathetic approach

Flexibility to work varied shifts, including weekends and holidays as required

Preferred: Previous experience in a resort or hotel setting

Preferred: Experience with multilingual guest services