Spa Manager

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Reporting to the Hotel Manager, the Spa Manager is a Head of Department position, who will be in charge of the wellness facility, and managing the operation and business sides of the Spa:

• Establish, direct and maintain the standards of Spa’s etiquette and service in all interactions with guests and employees.
• Consistency and understanding when implementing Spa’s business objectives, as they relate to operations, finance, human resources, marketing and health & safety is imperative.
• Executing the business objectives and verbiage to all employees is ongoing, whilst also ensuring that all financial and marketing opportunities are maximized.
• Hire, train, and manage team members to be accountable for their actions and to be conversant in the business objectives.
• Monitor activities and issues daily. Maintain current knowledge of all spa services, pricings, offerings, schedules, specials and other services provided at the spa and competitive spas.
• Set the example by using proper etiquette and professionalism at all times following the LQA standards.
• Look for every opportunity to suggest new and enhanced guest experiences, to encourage positive staff behaviour, and to direct effectively.
• Communicate housekeeping and maintenance needs to the relevant departments and ensure they are actioned.
• Assist team members where needed in all aspects of the business operation.
• Practice methods, which comply with health and hygiene guidelines and ensure cleanliness meets Standard Operating Procedures in all areas of the spa areas.

Qualifications

The following knowledge, skills and abilities are required:

• Attention to detail, style and aesthetics of hotel and spa is critical.
• Outstanding verbal and written communications skills.
• Ability to attract new, dynamic talent who compliment the vision of the department / hotel.
• The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the department.
• A creative and inventive manager who operates in a space where there is no box.
• College Degree in Hospitality / Wellness or similar field.
• 5 years experience in similar role.
• Fluent in English. Additional language is a plus.
• Book4time system experience is an advantage.

Additional Information

• Excellent command of English