Receptionist

Company Description

We are much more than a global leader. We welcome you as you are, and you can find a job and a brand that matches your personality.

We support you to grow and learn every day, ensuring that work gives purpose to your life, so that, during your journey with us, you can continue exploring the limitless possibilities of Accor.

By joining Accor, every chapter of your story is yours to write, and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

Mission:

You will be responsible for guest service, upon their arrival at the hotel and also being the last one to have contact with them before they end their stay.

Functions:

• Be responsible for attending to our guests at the front desk.
• Responsible for welcoming guests and making them feel received and welcomed; you are the first contact with the hotel.
• Manage check-in and check-out registration.
• Generate a memorable service experience for guests.
• Perform shift handovers, following pre-established practices.
• Report any situation considered dangerous or suspicious in the hotel.
• Comply with the hotel's internal regulations, policies, and procedures of your department.
• Reflect the ideal attitudes of the connector "I connect", "I involve", "I go beyond" and "I personalize" which are the foundations of Accor's values.
• Comply with Occupational Health and Safety regulations.
• Attend all training sessions scheduled by the company.
• Execute other related functions according to the needs of the area.

Requirements

• Technical or university degree in Hospitality, Tourism, Hotel Administration, or related fields.
• Previous experience in hotel reception, guest service, or customer service.
• Desirable experience in hotels of a similar category or hotel chains.
• Proficiency in OPERA CLOUD system.
• Advanced level English, with the ability to assist and communicate with guests.

Additional Information

• Employee Benefits Card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your hotel and around the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities

Diversity and Inclusion for Accor means welcoming everyone and respecting their differences, prioritizing only qualities and skills. Our goal is to provide purposeful employment, in an inclusive culture, to offer excellent working conditions and promote the development of all people, including people with disabilities. Do not hesitate to inform us of any specific needs you may have so that we can take them into consideration.