Key Account Manager

Company Overview

Accor Japan, as the Japanese subsidiary of the global hospitality group Accor, operates a diverse range of hotel brands within the country. Accor possesses more than 45 brands worldwide, and in Japan, it operates a wide range of brands including Fairmont, Swissotel, Grand Mercure, Mercure, Novotel, Pullman, and ibis.

Leveraging our strengths as a global company with quality standards and a multi-brand structure, we provide accommodation experiences that meet the needs of both business and leisure travelers. Furthermore, we provide an environment where employees can develop their careers across multiple brands and promote the creation of an organization where talent from diverse backgrounds can thrive.

Accor Japan is the Japanese subsidiary of Accor, one of the world’s leading hospitality groups, operating a diverse portfolio of hotel brands across the country. Globally, Accor manages more than 45 brands, and in Japan it operates a wide range including Fairmont, Swissotel, Grand Mercure, Mercure, Novotel, Pullman, and ibis.

Leveraging global quality standards and a multi-brand structure, Accor Japan delivers guest experiences that meet the needs of both business and leisure travelers. The organization also provides an environment where employees can develop their careers across multiple brands, fostering a workplace where diverse talent can thrive.

Job Description

Position Summary / ポジション概要

The Global Key Account Manager (KAM) is a position responsible for driving strategic revenue growth by managing multinational corporate, TMC, and MICE accounts. As the global lead for assigned accounts, you will develop account strategies, lead commercial negotiations, and create business opportunities spanning multiple markets. You will contribute to sustainable revenue growth and the building of long-term partnerships by aligning customer needs in Business Travel, MICE, and loyalty programs with Accor's business strategies.

The Global Key Account Manager (KAM) is responsible for driving strategic revenue growth across a portfolio of multinational corporate, TMC, and MICE accounts. As the global lead for assigned accounts, this role develops account strategies, leads commercial negotiations, and coordinates business opportunities across multiple markets. By aligning customer objectives with Accor's commercial priorities in Business Travel, MICE, and Loyalty, the role contributes to sustainable revenue growth and long-term customer partnerships.

Key Responsibilities / 主な業務内容

• Manage and grow multinational corporate and MICE accounts

多国籍企業およびMICEアカウントの管理・売上拡大

• Lead annual RFI/RFP processes and commercial negotiations

年次RFI/RFP対応および契約交渉のリード

• Develop Business Travel, Meetings & Events opportunities

ビジネストラベル・会議・イベント需要の開拓

• Partner with hotels and sales teams to execute account strategies

ホテルおよび営業チームと連携した戦略実行

• Build strong relationships with clients, TMCs, and key stakeholders

顧客、TMC、主要関係者との関係構築

• Analyze performance, identify opportunities, and drive revenue growth

実績分析を通じた収益機会の創出と成長推進

Qualifications

Required Qualifications / 必須要件

• Bachelor's degree or equivalent practical experience
• 5+ years of practical experience in the hospitality industry, travel industry, or related industries
• Experience in corporate sales, account management, or business development
• Experience managing multinational corporate, MICE, or TMC accounts
• Excellent communication, presentation, and negotiation skills
• Analytical skills to analyze data and translate it into business opportunities
• Ability to perform business duties in English (proficiency in other languages is a plus)
• Bachelor's degree or equivalent experience
• Minimum 5 years' experience in the hospitality, travel, or related industry
• Proven experience in corporate sales, account management, or business development
• Experience managing multinational corporate, MICE, or TMC accounts
• Strong communication, presentation, and negotiation skills
• Analytical skills with the ability to translate data into commercial opportunities
• Fluent in English; additional languages are an advantage

Preferred Qualifications / 歓迎要件

• Degree in related fields such as Business Administration, Hotel Management, or Tourism
• Practical experience in RFI/RFP processes and contract negotiations
• Knowledge of Business Travel, MICE, and hotel sales
• Ability to build good relationships and exert influence with stakeholders from diverse countries and cultures
• Degree in Business Management, Hospitality, Tourism, or related field
• Experience leading RFI/RFP processes and contract negotiations
• Strong understanding of Business Travel, Meetings & Events, and hotel commercial operations
• Ability to build relationships and influence stakeholders across multiple markets and cultures

Other Information

Working Hours Details

• Working Hours: 9:00–18:00

Employment Type

• Full-time, Permanent Employee

Holidays and Leave

• Saturdays, Sundays, National Holidays, Year-end and New Year holidays

Work Location

• 13F Tokyo Toranomon Global Square, 1-3-1 Toranomon, Minato-ku, Tokyo

Salary

• To be determined based on experience and skills.

Probation Period

• Probation period applies (3 months)
• Probation terms: Same as permanent employment

Benefits and Welfare

【Benefits】

• Transportation allowance provided (up to 50,000 yen)
• Medical checkup subsidy available

Social Insurance

• Employment Insurance
• Industrial Accident Compensation Insurance
• Health Insurance
• Employees' Pension Insurance