Housekeeping Assistant

Company Description

In the Heart of La Condesa

Perfectly located at the intersection of two must-visit, culture-filled neighborhoods, Mondrian Mexico City Condesa invites guests to experience vibrant energy, captivating design, and a truly immersive spirit.

Surrounded by art galleries, lively parks, and an evolving culinary scene, the hotel captures the city's creative soul through dynamic spaces, local essence, and an unparalleled cultural spirit.

Within this masterpiece by renowned architect José Luis Benllinure, a vivid mural by Ara Starck sets the tone in each of the 183 rooms and suites: a hint of the discoveries to come and a focal point amidst modern and serene decor.

Job Description

• Supervise the assignment of tasks to various Housekeeping positions.
• Check the computer system throughout the day to obtain room status updates.
• Verify and return an assigned number of guest rooms to the hotel's required standard.
• Inform the housekeeping office about rooms that do not require service, have a "Do Not Disturb" sign, or are double-locked in the afternoon, and record these during the shift change.
• Report and record any maintenance defects found in assigned rooms and areas. Coordinate with Maintenance and Reception regarding all out-of-order rooms.
• Ensure that room textiles and decor are maintained according to the standard.
• Supervise the implementation of deep cleaning and replacement.
• Daily verify arrival, departure, and VIP lists.
• Verify VIP rooms to ensure they are clean and maintained according to the required standard. Ensure VIP amenities are replenished.
• Verify that each floor's linen and supply closet has sufficient bedding, cleaning materials, and guest supplies. Coordinate with laundry and bell staff as necessary.
• Ensure all public areas and service areas are clean.
• Assist in the inventory of housekeeping items when necessary.
• Assist in the supervision and control of housekeeping procedures, including lost and found, key and fob control, security and emergency procedures, and employee and guest health and safety to ensure maximum guest satisfaction, sales maximization, and profitability.
• Participate in conducting weekly inspections of all areas to ensure facilities are maintained in optimal condition through the full implementation of preventive maintenance programs and prudent planning and management of FF&E.
• Immediately report any lost valuable property to security and record packages and any other lost items.
• Handle guest requests, questions, and complaints with immediate action and thorough follow-up, referring when necessary.
• Help coworkers perform similar or related tasks as necessary.
• Perform projects and tasks as required by instructions.
• Maintain a positive attitude and pay attention to detail throughout the shift.
• As an important part of a team, attempt to help colleagues in need of assistance from both the reservations department and other departments.
• Remain calm during peak periods to perform work efficiently and ask for help when necessary.
• Any other reasonable task assigned by the manager.
• We recognize that we are in the hospitality industry and that may require us to provide lateral service. Occasionally, we will ask each team member to perform various related tasks as necessary, in order to provide exceptional customer service. You will control the night, day, and/or overtime hours of the staff under your charge.

Requirements

• Leadership, attention to detail, and industry experience.
• Intermediate to advanced English proficiency.
• Education: Completed High School or Bachelor's degree in Tourism, Hospitality, or Administration.
• Experience: Minimum of 2 years of previous experience in hospitality.
• Mastery of cleaning standards, hygiene protocols, and handling of cleaning chemicals. Knowledge of luxury standards and hotel software is highly valued.
• Ability to manage housekeeping teams, assign workloads, and resolve problems quickly.
• High level of organization, excellent attention to detail, and ability to work under pressure to have rooms ready on time.

Additional Information

At Mondrian Mexico City Condesa, we don't just offer a job; we offer the opportunity to be part of a different project in the city's hospitality.

Benefits above the law: life insurance, savings fund, grocery vouchers, day off for birthday, uniform laundering, and more.

Authentic and inclusive environment: we value the diversity and creativity of every team member. Development culture: continuous training programs, growth opportunities within the hotel and at Ennismore properties around the world.