Front Office Agent

Company Description

Founded in 2008 by Serge Triganò and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a place where you can stage your daily life.

These are atypical places, where everyone feels at home, places born from a mixture of influences, freedom, sensations, and emotions. Every Mama tells the story of the city it is located in, and all influences merge together. We offer our guests a joyful atmosphere and exceptional service at a price accessible to everyone. More than rooms and restaurants, Mama Shelter is a continuous movement, a vibrant atmosphere: a true urban refuge, not only aesthetically pleasing and modern but also popular, welcoming, and sexy. Whatever the reason, we are all here to make the customer experience as unforgettable as possible. Our mission?: to bring small moments of happiness to people.

Our growth allows us to offer fantastic development paths to our team members by promoting internal promotions and/or growing in other international realities, and it is not just a matter of a diploma or years of experience!

Mama Shelter is part of Ennismore, a creative hotel group that is rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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At Mama Shelter, we believe that people make the difference.

That is why we evaluate every application exclusively on the basis of skills, experience, and motivation, promoting an inclusive work environment that respects diversity.

The announcement is addressed to all people, regardless of gender, age, nationality, ethnic origin, sexual orientation, gender identity, religion, or disability, in compliance with current regulations.

Personal data will be processed exclusively for personnel selection purposes, in accordance with applicable regulations regarding the protection of personal data.

Job Description

THE MISSION? 🚀

As they say? There is no second chance to make a good first impression.

Luckily, there is you.

You are the first smile our guests encounter when they arrive at Mama and the last person they greet before leaving. In short... no pressure. 😏

Your goal? To make every guest feel exactly where they should be: at home, but with a better cocktail. 🍸

Every day will be different, but here is what you will do:

✨ You will welcome guests with a smile (a real one, not a forced one).

🛎️ You will manage check-in, check-out, individual and group arrivals.

☎️ You will answer phone calls, emails, and all those requests that start with "Excuse me, I have a question...".

📅 You will manage bookings, even last-minute ones, because the unexpected is our daily bread.

💬 You will listen to our guests, collecting feedback, compliments (hopefully many!) and even some complaints, turning them into an opportunity to surprise them.

💳 You will handle Front Office administrative activities: cash management, accounting checks, and invoicing.

🛍️ You will love telling everything that happens at Mama: the restaurant, the events, the rooftop, the shop... because the most beautiful experiences deserve to be shared.

🎨 You will let your creativity run wild by writing the most useful information, the best city tips, or simply a message capable of bringing a smile on our mirrors.

🤝 You will collaborate with all hotel departments because, let's face it, nobody creates magic alone.

For us, Guest Experience is not a slogan.

It is our obsession. ❤️

Qualifications

MADE FOR YOU? ONLY IF... 😎

✔️ You have a natural talent for making people feel welcome.

✔️ Details never escape you.

✔️ You know how to organize priorities even when it seems like everything is happening at the same time.

✔️ You are a positive, curious person full of energy.

✔️ You love working in a team because you know that the best results always come together.

✔️ Stress does not scare you. You breathe, smile, and find a solution.

✔️ You have a natural aptitude for sales: telling people about Mama services comes naturally to you, without being intrusive.

✔️ Confidentiality is sacred. What happens at Mama... stays at Mama. 🤫

A NORMAL DAY? NEVER. 🤯

A guest arrives at the reception because the alarm didn't go off.

The phone rings.

Another guest is waiting for you in front of the desk with the room key in hand... strictly barefoot.

What do you do?

If your answer is:

👉 "I smile, establish priorities, and solve one problem at a time."

...we might already get along.

WHAT YOU WILL FIND AT MAMA 🎁

📍 Work location: Roma

📄 Contract: Determinato

📚 CCNL applied: Turismo Industria

💰 Salary Range: € 20.000 - 22.000 (for us, transparency is important).

🕒 Working hours: Full Time- shifts, weekends, and holidays

🎉 Benefits: Ticket restaurant

Discounted rates to stay in Group hotels.

Dedicated discounts in the Group's restaurants and F&B outlets.

📈 Opportunities for growth and professional development in an international context.

A dynamic, creative, and inclusive work environment.

And many other benefits dedicated to our team members.

Additional Information

YOUR SUPERPOWERS 🦸

✨ Experience in the hospitality world (if it's in a hotel, even better).

🌍 Excellent knowledge of English.

🗣️ A second or third language? Even better!

💻 Do you know Opera, Protel or other PMS? We will love you even more.

❤️ You love being in contact with people.

😎 You have personality, enthusiasm, and are not afraid to be yourself.