EN - Server

Company Description

Join our hotel, a member of the Accor network that brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and your contributions. We offer many opportunities for growth and progress. Every gesture, every smile, and every action contributes to creating a positive and unforgettable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality.

Seize the opportunity to become a Heartist® and let your heart guide you in this fast-paced world.

Job Description

We are looking for an enthusiastic and guest-oriented Server to join our dynamic team in Istanbul, Turkey. In this position, you will serve as the face of our establishment, providing exceptional service to our guests and creating unforgettable dining experiences. You will work in a collaborative environment where your attention to detail, efficiency, and sincere interest in customer satisfaction directly contribute to our success. This position offers the opportunity to develop your hospitality skills while working with a supportive and inclusive team that values professionalism and guest relations.

• Greet guests in a warm and professional manner, seating them promptly by keeping the dining area organized
• Ensure tables are properly set and remain tidy throughout the service; ensure all service arrangements comply with our standards
• Present menus, answer questions regarding food and beverage options, and enthusiastically offer knowledgeable recommendations
• Process payments accurately; handle cash and credit card transactions with integrity and attention to detail
• Collaborate effectively with kitchen and support staff to ensure timely food preparation and seamless service delivery
• Address guest questions, concerns, and special requests with courtesy, empathy, and strong problem-solving skills
• Keep the dining area clean, organized, and hygienic in accordance with all food safety and health standards
• Perform side duties such as replenishing supplies, cleaning work areas, and preparing the dining area for service
• Ability to work on a shift system
• Professionally adapt to Istanbul's dynamic hospitality sector and diverse guest profiles

Qualifications

• English communication skills
• Proven knowledge of food and beverage service techniques, etiquette, and standards
• Exceptional teamwork, collaboration, and multitasking skills
• Professional appearance and personal grooming standards
• Excellent listening skills and a sincere commitment to guest satisfaction

Additional Information

As part of our Mercure Istanbul Bakirkoy team, which combines our advanced understanding of hospitality with a warm working atmosphere, you will be part of a dynamic and supportive team.

We are an inclusive company; our goal is to attract, hire, and support the development of diverse talents.