Front Office Manager

Company Description

About us...

The Hoxton Paris occupies an 18th-century building in the 2nd arrondissement, offering 172 rooms, a restaurant, a terrace, a speakeasy bar, a lobby-café, and event spaces.

Just like the doors of our hotel, our minds are wide open. Conceived by the British group Ennismore, The Hoxton hotels are inspired by the diversity and originality of their environments, featuring vibrant, welcoming public spaces and monthly events aimed at bringing local players together.

The Rivié restaurant, named after the first owner of the premises, Etienne Rivié, offers a simple and seasonal menu with French dishes made with local products. The coffee is roasted by Original Coffee Roasters and extracted using La Marzocco machines.

Rivié is more than a restaurant: it is a true living space where locals, guests, and friends mingle. A DJ programming sets our bars on fire every week, from Thursday to Saturday, serving seasonal and classic cocktails.

A cultural program ranging from concerts, collaborations, pop-ups, special cocktails, or private events, rhythms the restaurant aisles from morning to night.

Job Description

At The Hoxton, the first impression is essential, and that is precisely what you are responsible for.

As Front Office Manager, you are the heart of the front office: you set the tone as soon as a guest walks through the hotel door and ensure that this experience continues until their departure.

Leading a team of approximately 20 people, your role is not simply about ticking boxes. It is about uniting different personalities, valuing each person's talents, and creating a team that transforms a simple check-in into a true memory for guests.

You ensure the smooth running of the service, of course, but always with warmth, energy, and plenty of personality.

Your missions:

• Adopt a positive and responsible collaborative leadership where collective intelligence and talent development are at the heart of your actions: recruit and supervise a team of approximately 20 employees.
• Train and support employees: ensure continuous training of the team on service standards, IT tools, systems, and internal procedures, while promoting the professional development of each individual.
• Organize schedules: develop and manage work schedules to guarantee presence adapted to the needs of the service and a high-performing team at all hours of the day.
• Personalize every stay: from arrival to departure, and at every stage of the stay, ensure that every guest feels considered and recognized, rather than simply processed.
• Ensure the smooth running of the service: supervise daily operations to guarantee the fluidity of arrivals and departures and to ensure impeccable reception service at all times.
• Manage unforeseen events with reactivity: face challenges with calm and professionalism, quickly resolve unexpected issues encountered by guests, and find effective solutions, always with a smile.
• Ensure coordination between departments: act as the link between the front desk, housekeeping teams, maintenance, and other departments to guarantee effective communication and ensure that no request is forgotten.
• Supervise financial operations: control billing, verify the accuracy of guest checks, and ensure the smooth running of payments.
• Promote hotel services: have perfect knowledge of the services offered by the establishment and know how to recommend, with relevance, a room upgrade or complementary services likely to enrich the guest experience.
• Enforce procedures and standards: apply and enforce hotel policies and procedures regarding reception, reservations, security, and all operations related to the front desk.
• Analyze guest feedback and act accordingly: collect and follow up on guest comments, implement satisfaction surveys, and transform feedback obtained into concrete improvement actions.
• Oversee operational details: supervise cash and payment management, control stocks, and guarantee rigorous resource management.
• Guarantee the safety of guests, employees, and property.

Qualifications

We need you if...

• You already have at least two years of experience as a Front Office Manager.
• You master the language of Shakespeare and knowledge of other languages is appreciated.
• You jump out of bed every morning, full of energy and super enthusiastic about your day's program.
• You understand who we are and you love the lifestyle.
• You are flexible; you can also work weekends, evenings, and public holidays.
• You are well aware that some ideas work and others do not. But we like to try (almost) everything at least once.
• You are modest. No oversized ego, and you are not the type to overdo things either.
• Your glass is always half full.

Additional Information

What will you find...

• Remuneration and bonus to be negotiated based on profile
• Meal benefit in kind: 1 meal per day at the company restaurant Le P'ti Sentier
• 80% reimbursement of public transport costs
• Health & Protection insurance covered at 50%
• Engaging and motivating training
• Stay experience within the first 3 months of your arrival: night + dinner at Rivié for 2
• Full access to The Hoxton Paris bars and restaurants with preferential rates without seniority requirements
• Preferential employee rates in all The Hoxton hotels worldwide (€45 per night, for a stay of maximum 10 nights, without limit per year) and Ennismore Group hotels, as well as in all Ennismore Group F&B outlets
• Company Social and Economic Committee & Hox'Squad in place: Monthly events (activities, training, well-being...), Reduced rates (cinema, perfumes, concerts, football & rugby tickets...)