Front Office Manager

Company Description

What if you participated in the launch of a hotel unlike any other?

Ibis Styles Valence Ville will soon open its doors, and we are looking for our future Front Office Manager to join this beautiful adventure from its very beginning.

New establishment, new team, new energy: you will have the opportunity to contribute concretely to the creation of the experience we wish to offer our guests.

At Ibis Styles, we love places with personality, teams that work with a smile, and guests who leave wanting to return. Our ambition in Valence: to create a warm, lively, and convivial hotel, where every detail counts and where everyone can find their place.

By joining the team before the opening, you will participate in setting up standards, organizing service, and above all, building a true team spirit.

Job Description

As Front Office Manager, you will be a key player in the hotel and the true point of reference for the reception team.

Your mission? To ensure that every guest feels expected, well-welcomed, and well-accompanied, while giving your team the means to succeed.

On a daily basis, you will notably be required to:

• Lead, coordinate, and support the reception team daily;
• Be present on the ground and lead by example in terms of welcome and service;
• Ensure the quality of the guest experience, from arrival to departure;
• Create a personalized relationship with our guests and contribute to their loyalty;
• Manage special requests and potential complaints with listening, reactivity, and professionalism;
• Organize schedules and optimize reception activity;
• Ensure fluid communication with the various hotel departments;
• Supervise reservations, billing, and the monitoring of various activity indicators;
• Participate in optimizing occupancy and hotel revenue;
• Contribute to cost control and the overall performance of the hotel;
• Train, support, and help team members grow;
• Participate in the implementation of and compliance with brand standards;
• Be proactive in constantly improving our guests' experience and the hotel's operation.

Because a good reception is not just about check-in and check-out, we are primarily looking for a field manager, capable of transmitting their energy and sense of service to their entire team.

Qualifications

You have proven experience in managing a reception department, ideally in an Accor group establishment or a similar hotel environment.

You are proficient in English with a minimum level of B2. Proficiency in an additional language will be appreciated.

Knowledge of Opéra Cloud, TARS, and Bizzon tools is a plus, but not essential.

Beyond your background, we are primarily looking for a personality:

• You enjoy being on the ground and in contact with guests;
• You have a natural sense of hospitality and service;
• You know how to unite a team around a common goal;
• You are an accessible manager, benevolent, and demanding when necessary;
• You are organized, reactive, and know how to stay calm in the face of the unexpected;
• You are autonomous and like to take initiative;
• You have a sense of responsibility and a taste for challenges;
• You communicate easily, both with your teams and your guests;
• You enjoy teamwork and contributing to a good working atmosphere.

And above all, you want to build something. Opening a hotel requires energy, curiosity, versatility, and a real desire to be part of the adventure.

Additional Information

• Contract: CDI (Permanent contract)
• Working time: 39 hours per week
• Status: Agent de maîtrise (Supervisor/Junior Management)
• Organization: shift work, weekends, and public holidays
• Usual hours: 7:00 AM – 2:30 PM or 2:30 PM – 10:00 PM
• Night work: possible exceptionally, from 10:00 PM to 7:00 AM
• Gross monthly remuneration: from €2,500 to €2,700 over 12 months
• Start date: October 2026 for an opening in November 2026

🌟 Why join us?

Because here, you aren't just arriving at a hotel that is already running.

You are arriving at the beginning of the story.

You will participate in the recruitment and construction of the team, the preparation for the opening, the implementation of working methods, and the first memories our guests will have of Ibis Styles Valence.

If you want to be part of the adventure, take on responsibilities, and contribute to creating a lively, warm hotel that reflects your image, we look forward to meeting you.

Ready to open the doors with us?

Join Ibis Styles Valence Ville!