Multiskilled Night Chef de rang

Company Description

With a breathtaking view of the Eiffel Tower, our 4-star hotel is more than just a place to stay. It is a place where memories are created, where emotions are born in the details, and where every encounter matters.

Our mission, every day, is to create unique experiences. We do not merely meet the needs of our guests, whether they are traveling for business or leisure: we create memories and moments that they will remember throughout their lives.

Today, a new chapter begins. The hotel is progressively transforming — in its various spaces as well as in its way of working — with the desire to build, together, a more inspiring, more collaborative, and more attentive environment for everyone.

This dynamic is part of a clear ambition: to evolve the establishment towards a 5-star lifestyle positioning, anchored in the Parisian hotel universe. An ambition that we invite you to build with us, starting tomorrow.

_«__People come for the Eiffel Tower, but they return for the Pullman Paris Tour Eiffel.__»_

Benoit STOLTZ, General Manager

Job Description

YOUR MISSION:*

The multiskilled night Chef de rang contributes globally to customer satisfaction through the quality of their work. They are responsible for a section of the restaurant and ensure its organization, coordination, and service. They ensure high-quality welcome/service to customers at their food and beverage point of sale.

MAIN RESPONSIBILITIES:*

Room service:

• Ensure quality service in terms of both service and telephone customer reception
• Participate in the setup of Room Service equipment (setting up food warmers on the breakfast buffet, setting up cold buffet dishes, setting up tables and trays, and sending out the first breakfasts)
• Ensure the setting up and clearing of Room Service trays
• Guide and advise the customer in their choices
• Ensure the development of a constant and benchmark quality service
• Know the Room Service offer, as well as that of the other Food & Beverage points of sale
• Apply the procedures and policies defined by the brand and the hotel
• Communicate with customers throughout the meal to ensure their satisfaction
• Transmit information in a clear, efficient, and professional manner to managers
• Help orient new employees in their work area

Commercial / Sales:

• Ensure the smooth running of the customer experience
• Act as guarantor for the monitoring of KPI’s and our quality standards

• Develop the turnover of their point of sale through upselling techniques and ensure the promotion of other points of sale within the establishment
• Contribute to customer loyalty through quality of service

Management:

• Get involved in achieving the objectives of their department by respecting the procedures and internal controls applied in the hotel and by developing sales
• Respect procedures regarding invoicing and payment collection
• Contribute to the proper management of crockery and small equipment by avoiding breakage
• If necessary, participate in inventories

Qualifications

WHAT WE EXPECT FROM YOU:*

• Proficiency in English according to the needs of the hotel
• A true passion for the customer experience as well as a sense of service and hospitality
• Very good interpersonal skills and excellent communication (internal and customer-facing)
• The ability to work effectively in a team and to show initiative
• Good organizational skills, priority management, rigor, as well as flexibility and versatility in performing tasks
• Maintain a neat appearance, in accordance with the hotel's image
• Ensure compliance with safety standards and an inclusive and accessible welcome
• Embody our employer promise through the emotion you evoke in every customer, by transforming every interaction into a memorable experience

Additional Information

Why join us?

• Join an iconic establishment in the heart of Paris, undergoing a full transformation.
• Work in a dynamic, caring atmosphere focused on operational excellence.
• Be an actor in the upgrading of a 4* hotel towards 5* standards.
• Develop your skills with real evolution prospects within the Accor group.

Conditions and benefits

• Contract type: CDI
• Remuneration: 2,135.60€
• Benefits:
• 13th month
• Advantageous health insurance
• Uniform dry cleaning covered
• Well-being and health sports
• 75% reimbursement of transport pass or soft mobility package
• Profit sharing and participation
• Accor Heartist