Front Office Manager

Company Description

Join a hotel member of the Accor network, a group that brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and what you bring to the table. Opportunities for development and growth are numerous. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and also for our planet. Together, we embody the vision of responsible hospitality. Have the opportunity to become a Heartist®, and let your heart guide you in this world where life beats stronger.

On the outskirts of Paris, the Ibis Styles Clamart Gare (47 rooms) is looking for its future Front Office Manager to lead the department's activity and support a committed daily team.

As the true right hand to management regarding operations, you are the guarantor of the smooth running of the reception, customer satisfaction, and the economic performance of the department.

Job Description

Your main missions:

• Supervise the daily activity of the reception and guarantee the quality of the welcome
• Develop schedules and organize the team's work
• Ensure the follow-up of groups (quotes, reservations, contracts, invoicing)
• Ensure the proper application of brand procedures and standards
• Manage customer situations and guarantee their satisfaction
• Respond to customer reviews and manage e-reputation
• Supervise, train, and support receptionists
• Unify the team and maintain a good working climate
• Ensure the follow-up of collections, invoicing, and turnover
• Work in close collaboration with other departments

Qualifications

• Proven experience (minimum 3 years) in hotel reception, with initial managerial experience
• Excellent knowledge of the hotel sector
• Mastery of professional tools (PMS such as FOLS, Resa-Web, Opera Cloud, TARS, TrustYou is a plus)
• Good command of English (German is an asset)
• Sense of customer service and excellent presentation
• Leadership, organizational skills, and team spirit
• Ability to manage priorities and work autonomously

Additional Information

• CDI – Full time 40h/Week.
• Position based in Clamart (92), near Paris
• Human-sized team, calm environment
• Possibility of evolution
• Key position in the hotel organization

Joining our establishment means joining a committed team, in a human-sized hotel where versatility, reactivity, and team spirit are essential on a daily basis.

📩 Send your application (CV + motivation) to: ha6q1-gm@accor.com