Lead Analytics Product & Services "Data Platform" F/H/X

Company Description

Accor Tech & Digital is the engine of tech, digital solutions, and transformation within the Group. Our 5,000 talents are committed to offering the best digital and tech experiences to our customers, our hotels, and our teams in 110 countries, and to shaping the future of hospitality.

Accor Tech & Digital, professions where intelligence is first and foremost human!

Job Description

Accor Tech & Digital is the innovation and technological transformation laboratory of the world leader in hospitality.

Our teams, called Heartist®, concentrate the best of hospitality and the best of tech & digital.

Our ambition: to offer our customers personalized, memorable, and sustainable experiences.

Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries.

Here, we are at the heart of a formidable playground for technological transition and the design of digital products and services, for our customers and our hotel teams.

Here, your field of application will know no boundaries.

So, with us, dare to have an impact on the world!

This is where your greatest challenge awaits you:

You will join the Tribe Data Platform, responsible for the Group's Data technological foundation, guaranteeing reliable, secure, and scalable access to data and analytical services on an international scale.

Within the Feature Team OPEN, you will contribute to the transformation of Accor's analytics ecosystem, as well as the structuring and evolution of its self-service analytics offering. The team's mission is to provide and evolve data access tools (such as new conversational modes), improve the user experience, and support Business Analysts in mastering their solutions.

In summary, this team is responsible for giving data users and creators the means to carry out their mission with full autonomy, while maximizing value and minimizing costs.

This position holds a key leadership role, combining the definition of the OPEN scope product strategy, management of the feature team's Product Owners, and a strong contribution to the alignment between product vision, business needs, and technological capabilities.

Your mission:

Your responsibilities will revolve around 5 main axes:

1) Product Strategy

• Carry the vision, roadmap, and priorities of self-service analytics, data access, and data democratization solutions.
• Identify user needs, lead discovery activities, and ensure the alignment of initiatives with business challenges and the Data strategy.

2) People Management & Leadership

• Supervise and support the team's Product Owners in their development and skill enhancement, and guarantee clear product ownership over priority initiatives.
• Map, align, and animate a complex ecosystem of international stakeholders, and act as a key facilitator to arbitrate priorities, communicate roadmap progress, and maximize the adoption of self-service solutions.
• Manage the relationship with technical representatives from third-party solution providers.

3) Product Delivery

• Drive the design, delivery, and continuous improvement of Analytics products and services, notably:
• The new democratization solution intended for all data personae to replace the current portal;
• Data products allowing for the measurement of data ROI.
• Ensure functional and technical consistency of the ecosystem in collaboration with Product, Data, and Engineering teams.
• Ensure quality of service, solution adoption, and value creation for users.

4) AI & Automation

• Define the product strategy, use cases, and roadmap for AI and automation solutions intended for Data users and builders (Augmented Data Platform, support agents, onboarding/offboarding agents, self-service request orchestrator, etc.).
• Measure their impact and contribute to the evolution of the platform's practices and services.

5) Data Adoption

• Develop onboarding, training, and support mechanisms for users internal and external to the Data team.
• Advise business units in expressing their needs, promote Data best practices, and contribute to strengthening the data culture across the Group.

Qualifications

And you?

• Proven experience in Product Management or Product Leadership in a Data / Analytics environment: ability to carry a product vision, conduct user discovery, and prioritize a backlog based on business value.
• Product and technical leadership: previous experience in the operational management of consultants or project teams, management of Product Owners and/or product teams, while remaining an individual contributor capable of evaluating technical feasibility.

Technical Skills

• Ability to define a product vision (user research, PRD, OKRs, RICE), lead discovery (user interviews, jobs-to-be-done, definition of value metrics), build strategic roadmaps, and prioritize initiatives based on business value.
• Good mastery of modern Data & Analytics platforms, including self-service analytics environments, data governance, and large-scale analytical architectures.
• Experience with Modern Data Stack (ideally Snowflake), Business Intelligence tools (Tableau, Dataiku), orchestration solutions, and data transformation principles.
• Deep understanding of Generative AI uses and AI agents applied to Data & Analytics issues.

Behavioral Skills

• Ability to exercise strong product leadership, carry a strategic vision, and influence stakeholders at different levels.
• Experience in management, coaching, and talent development within Product teams.
• Excellent communication skills, allowing for the simplification of complex subjects and the unification of technical and business interlocutors.
• Strong ability to collaborate in cross-functional environments, with a service-oriented approach, continuous improvement, and value creation.

Additional Information

And us, what are our commitments?

- To the world

• Accor is committed to the world around us, with a strong employer culture centered on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- To your career

• We enable all our employees to master their work-life balance and offer them the means to shape their work environment in their own image.
• Training and evolution paths are defined both individually and collectively so that we grow together, every day.

- Concretely, at Accor Tech & Digital:

• Remote work possible several days a week from France and flexible work options: work from home, our offices, or even our hotels and coworking spaces thanks to Worklib.
• Every Wednesday afternoon, devote your time to deep work and your personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, certifications, and a dedicated training platform.

and also,

• ALL - Heartist® Program: preferential rates and flash offers for unforgettable stays and experiences in all our Accor addresses and with our partners, worldwide.
• Heartist® for good volunteering program: 1 day offered from your working time to engage for an association.
• A CSE that supports you in financing your cultural and sporting activities.
• Sustainable Mobility Package for the use of a "green" means of transport or a "company bike" scheme in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, according to the Finance Law scale.
• Restaurant vouchers with a face value of €11.
• Mandatory health insurance funded at 50% by Accor without additional cost in case of enrollment of your dependents.
• Not to mention attractive working conditions with collaborative workspaces, restaurants, game areas, or even wellness and Sport spaces on-site or through Gymlib.

Your talent and your motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.

We encourage all applications, regardless of gender, so dare to apply!

For us, recruitment is above all a story of encounters.

Does this mission appeal to you? Apply and we will offer you:

1. An exchange with our recruitment team to present the essential lines of the position or guide you toward the role that may suit you,
2. One or more interviews with managers and team members,
3. For certain positions, you may also be required to perform a test or a case study, as well as a questionnaire on your personality and motivations.
4. A final interview with our Human Resources team to discuss our Group's culture, the work environment, our training program, and career prospects, as well as the various benefits of the Group.
5. Personalized feedback.

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