Internship - Multiskilled Receptionist

The hotel Maison Louise Lille Centre - Handwritten Collection is a 4-star establishment with 82 rooms, featuring three seminar rooms and a bar. Located on rue de Gand, it benefits from a privileged location, just a few steps away from local restaurants and the city's historic center. Following renovation and expansion work, the hotel has recently been refreshed and undergone a rebranding, moving from Mercure to Handwritten Collection, the new boutique brand of the Accor group. The theme of our establishment is inspired by the passion of its owner: automobile rallying.

At the heart of our interactions, we cultivate an art of service combining passion, elegance, and conviviality.

Join our team for this internship as a multiskilled receptionist! Do you want to discover the world of hospitality and develop your skills in reception? This internship is made for you! Your missions:  Warmly welcome guests and provide them with essential information regarding their stay and the hotel's services. Perform check in and check out. Learn to manage payments and ensure the confidentiality of guest data. Offer a high-quality customer experience by ensuring friendly and professional service. Update guest profiles (ALL & Customer Digital Card). Manage the telephone switchboard. Ensure the solvency of stays when checking reservations. Update the room planning and record reservations. Contribute to the promotion of the establishment by informing guests about our offers and services. Represent the company image. Ensure the cleanliness and proper functioning of the reception equipment. Assist as support for the breakfast service. Provide bar service during the bartender's breaks. Apply safety instructions in case of emergency.

Your profile: You have a good foundation in English. You are smiling and organized and enjoy customer contact. You are able to adapt and be convivial while remaining professional. You are comfortable with IT tools. You enjoy working in a team and are motivated to learn.

Send your CV and cover letter now to dao.zoric@accor.com The internship start date is to be agreed upon during the interview. Job type: Internship Contract duration: Minimum duration of one month. 7-hour period - 35h/week schedule