ROTATING RECEPTIONIST (M/F) - CDI
Welcome to Novotel Paris Charenton Le Pont! At the gates of Paris, near the Accor Arena and the Bois de Vincennes, Novotel Paris Charenton Le Pont, an establishment of the Accor group, offers a modern and warm setting where comfort, conviviality, and quality of service meet. Faithful to the Heartist® philosophy, we place people at the heart of our profession. Each team member contributes to providing an authentic experience to our guests, thanks to attentive welcome, a strong team spirit, and a true passion for service. With its spacious rooms, dining areas, seminar rooms, and a varied clientele – both leisure and business – our hotel is a dynamic living space where no two days are alike. Today, Novotel Paris Charenton Le Pont is recruiting its future Rotating Receptionist. If you enjoy contact with international clientele, possess a real sense of service, and wish to evolve in a dynamic environment where every interaction counts, then this opportunity is made for you. Join a committed team, share the Accor Heartist® values, and contribute to bringing the Novotel experience to life for each of our guests!
At the reception, you are the first point of contact for our guests and contribute fully to the quality of their experience throughout their stay. As a true ambassador of Novotel Paris Charenton Le Pont, you guarantee a professional, personalized welcome in accordance with the quality standards of the Accor group. Your main missions will be as follows: Ensure the welcome, check-in, and check-out of guests using the Opera Cloud software, in compliance with brand standards, Respond to guest requests and provide them with personalized service, with reactivity and professionalism, Handle telephone calls, reservations, and requests for information, Perform administrative and financial operations related to reception activity (payments, invoicing, closings, etc.), Ensure coordination with the various hotel departments to guarantee a smooth and high-quality stay, Ensure the proper maintenance of the reception area and compliance with the establishment's procedures as well as quality and safety standards. This list of missions is not exhaustive.
Your profile: Ideally, you have a first experience in hotel reception, You are comfortable with IT tools; knowledge of Opera Cloud is a plus, You are comfortable in English, both spoken and written; practice of a second language is a plus, You have an excellent sense of welcome and service, with a strong orientation toward customer satisfaction, You are recognized for your interpersonal ease and communication skills, both with guests and your colleagues, Organized and rigorous, you know how to manage priorities efficiently, Versatile and flexible, you adapt easily to a dynamic environment and the different rhythms of the activity, And above all, you bring enthusiasm, creativity, and a true passion for your profession.
Conditions: Contract type: CDI Start date: from the beginning of September Working time: 39 hours per week Work organization: rotating and flexible schedules, distributed between 7:00 AM and 11:15 PM Rest: two consecutive days (during the week) Benefits: Mutuelle and contingency insurance, 50% coverage of public transport costs, Heartist® Card (after 3 months of seniority), offering discounts in Accor group hotels (Novotel, Ibis, Mercure, Sofitel...) as well as with many partners (car rentals, leisure, etc.).