NIGHT RECEPTIONIST (M/F) - CDI - PART-TIME
Welcome to Novotel Paris Charenton Le Pont ! Located at the gates of Paris, near the Accor Arena and the Bois de Vincennes, Novotel Paris Charenton Le Pont, an Accor group establishment, offers a modern and warm setting where comfort, conviviality, and quality of service meet. True to the Heartist® philosophy, we place people at the heart of our profession. Every team member contributes to providing an authentic experience to our guests, thanks to attentive welcome, a strong team spirit, and a true passion for service. With its spacious rooms, dining areas, seminar rooms, and a diverse clientele – both leisure and business – our hotel is a dynamic living space where no two days are alike. Today, Novotel Paris Charenton Le Pont is recruiting its future Night Receptionist. If you enjoy contact with international clientele, possess a real sense of service, and wish to evolve in a dynamic environment where every interaction counts, then this opportunity is made for you. Join a committed team, share Accor's Heartist ® values, and contribute to bringing the Novotel experience to life for each of our guests!
As a Night Receptionist, you are the main point of contact for our guests during the night and ensure the smooth running of the establishment until the morning team takes over. A true ambassador of Novotel Paris Charenton Le Pont, you guarantee a professional and warm welcome while ensuring the continuity of operations, the security of the establishment, and the reliability of end-of-day administrative and financial operations. Your main missions will be as follows: Ensure guest reception during the night, as well as late arrivals and early departures, using the Opera Cloud software; Respond to guest requests and provide quick and appropriate solutions to guarantee their satisfaction throughout the night; Handle telephone calls and process information or reservation requests; Prepare and perform the various end-of-day closing operations and check the consistency of recorded operations; Prepare the necessary elements for the smooth start of the morning team's activity; Ensure a clear and complete handover of information between the evening, night, and morning teams; Ensure the calm, comfort, and security of guests and the establishment throughout the duration of the shift; Manage any incidents, complaints, or unforeseen situations occurring during the night with calm and professionalism; Ensure the proper upkeep of the reception area and compliance with the establishment's procedures, quality standards, and security rules. This list of missions is not exhaustive.
You have a successful first experience in hotel reception, in a night position; You are proficient in the Opera Cloud software; You are comfortable in English, both spoken and written; proficiency in a second language is a real plus; You possess an excellent sense of welcome and service and attach particular importance to customer satisfaction; Autonomous and responsible, you are capable of making the right decisions and managing unforeseen situations during the night; Rigorous and organized, you are comfortable with cash handling, invoicing, control, and closing operations; You know how to remain calm and show discernment in delicate situations; You possess good interpersonal skills and know how to communicate effectively with both guests and other hotel teams; You are punctual, reliable, and comfortable with night work; And above all, you have a sense of service, a team spirit, and the desire to contribute fully to our guests' experience.
Conditions: Contract: CDI - Part-time Shift hours: from 23:00 to 07:00 Benefits: Mutual insurance and contingency, 50% coverage of public transport costs, Profit-sharing and incentive bonuses (subject to current seniority conditions), Heartist® Card (after 3 months of seniority), offering discounts in Accor group hotels (Novotel, Ibis, Mercure, Sofitel...) as well as with many partners (car rentals, leisure, etc.).