Night Receptionist - Midscale Hotel BH

Accor is a global leader in hospitality, with more than 5,600 hotels and 850,000 rooms in more than 110 countries. In Brazil, it is present with recognized brands such as ibis, Mercure, Novotel, Pullman, and many others. Based on the strength of our teams and our diversified holistic ecosystem of brands, experiences, and solutions, we are blazing new trails to shape the hospitality of the future, connecting cultures with sincere care.

• Heartist Culture

Everything we do comes from the heart. We believe in human connections and real emotions.

• What we offer

Professional growth: Opportunities for improvement in training and development allow Heartists to be the protagonists of their own professional growth. Inclusive environment: Accor offers equal opportunities and encourages Heartists to bring their personality, culture, background, and religion to the team. Work with purpose: Take advantage of opportunities to create memorable experiences for our guests and make a positive and sustainable impact. Personal appreciation: All Heartists should enjoy their journey with us and know that we are committed to ensuring they feel valued for their contribution to the Group. Join us and become a Heartist!

Objective: Receive guests / customers, providing various information and complying with check-in and check-out procedures, under guidance and meeting excellence standards in service. Duties and Responsibilities: Receive guests/customers at the counter, identifying them and providing various information and clarifications (reservations, flight confirmation, addresses/phone numbers of locations, complaints, etc.), under guidance. Perform guest check-in, arranging for the completion of registration forms, proceeding with the delivery of keys, and directing them to their respective apartments. Perform guest check-out, executing invoice closing, receiving payments, as well as assembling/organizing the respective processes. Ensure compliance with reception procedures, as well as preparing "Self-Control" processes and procedures. Feed the system with the customer's reservation information. Perform the shift handover, strictly following pre-established procedures. Handle telephone calls, following the standards of the network and the unit. Maintain the area's files properly organized. Execute other related duties according to the needs of the area.

Minimum: High School Diploma; Knowledge of Microcomputing as a user; Internet and Office Package; Basic English. Desirable: Currently studying Higher Education in Tourism, Hospitality, or compatible; Intermediate English and Spanish; Experience in the area.

12x36 schedule.