Night Receptionist
Why work for Accor?
We are much more than a global leader. We welcome you as you are, and you can find a job and a brand that matches your personality.
We support you to grow and learn every day, ensuring that work gives purpose to your life, so that during your journey with us, you can continue exploring the limitless possibilities of Accor.
By joining Accor, every chapter of your story is yours to write, and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
We are looking for a meticulous, customer-oriented, and committed Night Receptionist to join our team in Castelldefels, Barcelona. As a Night Auditor, you will play a fundamental role in ensuring the smooth running of operations during the night and maintaining a high level of guest satisfaction. This position offers an excellent opportunity for individuals who thrive in a dynamic hotel environment and possess strong analytical and organizational skills. Responsibilities: Perform end-of-day accounting procedures, including balancing daily transactions and preparing night reports. Verify and reconcile guest accounts, ensuring accuracy and resolving any discrepancies. Provide exceptional customer service during check-in, check-out processes, and throughout the night shift. Handle guest inquiries, requests, and incidents to ensure a positive experience. Maintain a safe environment for both guests and employees. Generate and distribute various financial and operational reports. Collaborate with other departments to resolve any incidents or needs related to guests. Monitor and update room inventory and availability. Accurately manage credit card payments and other payment methods. Perform other reception duties as necessary during the night shift. Prepare and set up the breakfast buffet for the following morning. Service of beverages and 5-star products. To help you perform your role and foster your success, you will receive training in all areas related to hotel reception, as well as facility and personal security procedures.
Requirements: Previous experience working with Opera Cloud or a similar hotel management system will be valued. Proficiency in English. Knowledge of French or other languages is a plus. Previous experience in a similar or equivalent position will be valued. Excellent oral and written communication skills, with the ability to express yourself clearly and confidently. Strong analytical and problem-solving skills, with great attention to detail. Basic accounting knowledge and the ability to manage financial transactions accurately. Ability to work autonomously and make decisions in the absence of the daytime management team. Good organizational and time management skills. Knowledge of hotel operations and specific reception procedures.
An informal and friendly work environment. Opportunities for professional growth and development. Excellent opportunities for professional development and growth. Attractive discounts at group hotels internationally. Salary in accordance with the Hospitality Collective Agreement.
By working at ibis Barcelona Castelldefels, you will be part of the Accor network, a global leader in the hospitality sector. With us, you can be yourself, work with purpose, grow, learn, enjoy, and explore the infinite opportunities that Accor has to offer. Discover the stories of our talent at heart-of-hospitality.com or on Instagram @heart.of.hospitality . Our commitment to Diversity and Inclusion We are an inclusive company, and our ambition is to attract, incorporate, and promote diverse talent, creating an environment where all people feel valued, respected, and part of the team. If you believe you are the right person for this position, click "Apply" now! We would love to meet you!