FULL TIME RECEPTIONIST

Accor is one of the leading hotel groups in the world. The group has 38 brands and 5,000 hotels in its portfolio, including Novotel, Ibis and Raffles. Each of Accor's hotel brands has its own values and standards that the group works to maintain continuously and consistently.

Receive and assist customers according to the brand style. Provide information according to customer needs and essential local area practices.

MAIN ATTRIBUTIONS AND RESPONSIBILITIES

• Perform requested reservations, checking availability in the system. Inform the customer of all details, such as: daily rate, floor type, schedule, etc. Be responsible for the hotel's reservation email, responding to customer inquiries and confirming requested reservations via email.

• Receive customers with the brand style. Act as a service facilitator, providing information on the basic functioning of the hotel.

• Check the reservation, requesting compliance with personal data and verifying required documents. Ensure compliance with the accommodation of minors and the delivery of the room key.

• Be the main contact between the customer and other hotel areas, receiving their requests, suggestions, complaints, etc. Seek resolution, passing this information to the responsible department when necessary.

• Stay up to date with all city information regarding tourism, local events, etc.

• Offer and enroll in the loyalty program according to the guidelines.

• Be attentive to regular customers and loyalty program members. Guarantee them a special welcome by offering available Soft Benefits, according to their classification and preference.

• Answer the telephone according to the brand style.

• Wake up guests when requested.

• Guarantee compliance with Reception practices and Autocontrol procedures.

• Assist customers in the hotel restaurant/bar/convenience store, if necessary, favoring a multi-skilled spirit.

• Check room availability of the unit with the distribution system, if applicable, taking into account the reality of the hotel. Avoid discrepancies between reservations and occupied rooms.

• Close the account, verifying with the customer that expenses have been entered correctly. Present the invoice, clarifying doubts and making corrections if necessary. In the case of ibis Budget, the charge must be made at the time of check-in. Other expenses must be charged separately.

• Check and organize documents after check-out to send the invoice to the customer.

• Take responsibility for and guarantee the custody of all receipts (cash and credit cards). Control the cash flow and ensure there are no discrepancies.

• Control and close the cash register, recording it according to the Autocontrol guidelines. Make corrections, if necessary, and keep all receipts in a safe. Check invoices, verifying the customer and company name, the amount, and the payment method. Check that no invoices are missing and organize them in descending order.

• Check open balances and outstanding accounts.

• Maintain control of the petty cash, according to the Autocontrol guidelines.

• Print and justify cancellations made during the shift. Analyze discrepancies between reservations and occupied/vacant floors, according to the Autocontrol guidelines.

• Check daily rate reports to ensure that rates and codes are correct.

• Check the storage and delivery of luggage. Perform billing according to brand practices.

• Specific to the ibis brand: Check the 15-Minute Mission locker, check cleaning and maintenance items for emergencies and activations.

• Specific to the ibis Budget brand: Account for the breakfast revenue in the TPV and check that the RDS x TPV balances match.

• Monitor the maintenance and organization of the reception and the back office, control books, and office supplies.

• Update the ACDC when a customer preference is identified, in order to personalize products and services for each guest and make their experience surprising during every stay.

• Follow the guidelines given by managers regarding selective collection and water and energy consumption, in order to meet environmental objectives.

• Support the solution of any customer issue related to maintenance when necessary during hours when the responsible area is not present (e.g., verifying the functioning of an element in the room).

• Know and apply the concepts and practices of the Accor compliance policy and Data Protection Law (LGPD).

• Meet area goals: Actively contribute to the achievement of area objectives through the efficient execution of assigned tasks, aligning with established strategic and operational guidelines.

• Participate in mandatory and development training: Attend and complete the training instances required by the company, in order to maintain and strengthen the necessary competencies for the position.

• Collaborate with other areas to maintain operational continuity: Provide support in other areas in situations that require it, ensuring the fluidity of processes and the continuous operation of the organization.

• Perform other specific functions required by the area/hotel.

Additional information;

• Schedules: 7:00-15:00 / 11:00 - 19:00 / 15:00 - 23:00 Rotating

Contract: First fixed term, then indefinite Requirements: Experience in hospitality and English proficiency 1 year experience

We are much more than a world leader. We welcome you as you are and you can find a job and a brand that matches your personality. We support you so that you grow and learn every day, ensuring that work gives purpose to your life, so that, during your journey with us, you can continue exploring the unlimited possibilities of Accor. By joining Accor, every chapter of your story is yours to write and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Employee Benefits Card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your hotel and around the world! Ability to make a difference in the local community through our Corporate Social Responsibility activities, such as Planet 2 Diversity and Inclusion for Accor means welcoming everyone and respecting their differences, prioritizing only qualities and skills. Our goal is to provide purposeful employment, in an inclusive culture, offer excellent working conditions, and promote the development of all people, including people with disabilities. Do not hesitate to inform us of any specific needs you may have so that we can take them into consideration.