Receptionist - Caesar Business BH Belvedere

About the company

Accor is a global leader in hospitality, with more than 5,600 hotels and 850,000 rooms in more than 110 countries. In Brazil, it is present with recognized brands such as ibis, Mercure, Novotel, Pullman, and many others. Based on the strength of our teams and our diversified holistic ecosystem of brands, experiences, and solutions, we are blazing new paths to shape the hospitality of the future, connecting cultures with sincere care.

Everything we do comes from the heart. We believe in human connections and real emotions.

Your tasks

Objective Receive guests / customers, providing various information and performing check-in and check-out procedures, meeting the standards of excellence in service and the brand.

Duties and Responsibilities

• Receive guests/customers at the counter or by telephone, identifying them and providing various information and clarifications (reservations, flight confirmation, addresses/phone numbers of locations, complaints, etc.).
• Perform guest check-in, arranging for the completion of registration forms, proceeding with the delivery of keys, and directing them to their respective apartments.
• Perform guest check-out, executing invoice closing, receiving payments, as well as assembling/organizing the respective processes.
• Ensure compliance with reception procedures, as well as preparing "Auto-Controle" processes and procedures.
• Mediate conflicts and intervene in critical/atypical situations with customers/guests.
• Feed the system with customer reservation information.
• Offer, explain, and operate the loyalty program according to established standards.
• Perform shift handovers, strictly following pre-established procedures.
• Guide the Bellboy, Reception Assistant, and other employees on reception-related matters, if necessary.
• Perform telephone service, following the standards of the network and the unit.
• Keep the area's files properly organized.
• Execute other related duties according to the needs of the area.

Requirements

Minimum

• Education: Completed higher education in Hotel Management or a compatible field.
• Technical knowledge: Internal reception procedures; Hotel management software; Office Package.
• Intermediate English.

Desirable

• Experience in the field
• Fluent English and intermediate Spanish.

What we offer

- What we offer

Professional growth: Opportunities for improvement in training and development allow Heartists to be protagonists of their own professional growth.

Inclusive environment: Accor offers equal opportunities and encourages Heartists to bring their personality, culture, background, and religion to the team.

Work with purpose: Take advantage of opportunities to create memorable experiences for our guests and make a positive and sustainable impact.

Personal appreciation: All Heartists should enjoy their journey with us and know that we are committed to ensuring they feel valued for their contribution to the Group.