Bilingual Receptionist

WHY WORK FOR ACCOR?

We are much more than a world leader. Welcome as you are, and you will be able to find a job and a brand that match your personality.

We support you in growing and learning every day, ensuring that work brings purpose to your life, so that during your journey with us, you can continue to explore the limitless possibilities of Accor.

By joining Accor, every chapter of your story is yours to write, and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, visit: https://careers.accor.com/br/pt

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

MAIN OBJECTIVE OF THE ROLE

Receive guests / customers, providing various information and complying with check-in and check-out procedures, meeting the standards of excellence in service and the brand.

MAIN DUTIES AND RESPONSIBILITIES

• Receive guests/customers at the counter or by telephone, identifying them and providing various information and clarifications (reservations, flight confirmation, addresses/phone numbers of locations, complaints, etc.).
• Perform guest check-in, arranging for the completion of registration forms, proceeding with the delivery of keys, and directing them to their respective apartments.
• Perform guest check-out, executing the closing of invoices, receiving payments, as well as assembling/organizing the respective processes.
• Ensure compliance with reception procedures, as well as prepare "Self-Control" processes and procedures.
• Mediate conflicts and intervene in critical/atypical situations with customers/guests.
• Feed the system with customers' reservation information.
• Offer, award points, and operate the loyalty program according to established standards.
• Perform shift handovers, strictly following pre-established procedures.
• Guide the Bellman, Reception Assistant, and other employees on matters related to reception, if necessary.
• Provide telephone service, following the standards of the network and the unit.
• Keep the area's files properly organized.
• Execute other related duties according to the needs of the area.

elling

Intermediate level English and basic Spanish, a plus

REQUIRED COMPETENCIES:

Creativity/ Problem Solving/ Contribution to results/ Pleasure in Serving/ Flexibility/ Commitment/ Dynamism/ Teamwork/ Organization.

PERSONAL CHARACTERISTICS REQUIRED FOR THE ROLE:

Leadership/ Agility/ Proactivity/ Discretion/ Attention to detail/ Zeal/ Care/ Discipline/ Tidiness/ Neatness/ Oral Expression/ Writing/ Communication.

Experience is an asset

• Prior experience working with Opera or a related system
• Fluency in English
• additional languages are a plus

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.