RECEPTIONIST/NIGHT AUDITOR

Your tasks

Job Description Receive guests / customers, providing various information and performing check-in and check-out procedures, meeting the standards of excellence in service and the brand.

MAIN DUTIES AND RESPONSIBILITIES

• Receive guests/customers at the counter or by telephone, identifying them and providing various information and clarifications (reservations, flight confirmation, addresses/phone numbers of locations, complaints, etc.).
• Perform guest check-in, arranging for the completion of registration forms, proceeding with the delivery of keys, and directing them to their respective apartments.
• Perform guest check-out, executing invoice closing, receiving payments, as well as assembling/organizing the respective processes.
• Ensure compliance with reception procedures, as well as preparing "Autocontrole" processes and procedures.

Requirements

EDUCATION COURSES Minimum Completed Higher Education in Hotelaria or compatible. Desirable

SPECIFIC KNOWLEDGE Minimum

• Internal Reception procedures
• Software de gerenciamento de hotel
• Pacote Office
• Internet

LANGUAGE KNOWLEDGE LEVEL Minimum Basic English Desirable

• Intermediate English
• Intermediate Spanish