Rotating Receptionist - Apprenticeship (M/F/X)
Machine translation — original language: French.Show original
WELCOME TO MERCURE PLAZA REPUBLIQUE
Come work in the heart of Lyon city center in a boutique hotel consisting of 82 rooms and a lively bar with its summer terrace and many upcoming events!
Certified Clef Verte in 2024, we work daily to reduce our environmental impact and are committed to introducing our customers to high-quality local products.
Ready to join our reception team for your apprenticeship year?
Job Description
- Ensures a warm, efficient welcome to customers in accordance with the establishment's quality standards
- Performs computer and administrative procedures related to check-in/check-out on the hotel's current IT system
- Verifies customer guarantees and reservations
- Guarantees the follow-up of customer stays by communicating important information to colleagues and superiors
- Answers telephone calls and takes reservations
- Maintains, verifies, and controls their cash drawer
- Responds to various customer requests and ensures follow-up to guarantee satisfaction
- Ensures that special customer requests are transmitted to the relevant departments
- Participates in customer loyalty
Qualifications
- Proficiency in English is essential
- Sense of service and hospitality
- IT skills
- Very good interpersonal skills, excellent communication (internal and customer-facing)
- Ability to work effectively in a team and independently
- Sense of initiative
- Attention to detail
- Organization and rigor
- Flexibility and versatility
Working at Mercure means:
- Joining the Essendi group in a managed hotel
- Apprenticeship contract, 39 hours per week
- Company health insurance
- Various bonuses
- 50% reimbursement of transport costs