Weekend Night Receptionist M/F

Join a hotel member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring. Opportunities for development and evolution are numerous. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Have the opportunity to become a Heartist®, and let your heart guide you in this world where life beats stronger.

Do you want to join a dynamic and smiling team: This advertisement is surely made for you! Located in the heart of the Parisian business district, the ibis Styles Puteaux Paris La Défense, a hotel opened in July 2019, wishes to welcome a new talent to strengthen its team for weekend nights. Job Description Customer Relations Welcomes the customer upon arrival with thoughtfulness and attention. Contributes, through a warm and personalized relationship, to their loyalty. Takes into account and anticipates the customer's needs Manages any objections and/or remarks from the customer; ensures a response is provided as quickly as possible Conveys the hotel's image Contributes to bringing the brand concepts to life on a daily basis. Respects all reservation commitments. prepares breakfast, and service at the bar and snacks. Job Techniques Ensures operations related to the customer's arrival and departure in compliance with internal procedures Informs the customer about stay conditions, formalities and services offered by the hotel Manages telephone calls Applies internal audit procedures Transmits necessary information to other departments (housekeeping, technical,...) and to other members of their department Ensures the availability and up-to-date nature of documents provided to the customer Performs reservation bookings Commercial Promotes the various services of the hotel to optimize sales Applies and argues the hotel's pricing policy in order to optimize the Revpar Promotes the ALL loyalty program and adapts arguments according to the customer's needs Management Respects procedures regarding invoicing and collection Manages the cash fund entrusted to them May be in charge of preparing and sending "miscellaneous debtors" invoices Hygiene / Safety of persons / Environment Ensures the cleanliness of their workplace Knows and applies the hotel's safety rules (fire...) Ensures the safety of property and people during the night Respects the commitments of the "Planet 21 Environment Charter" (energy saving, recycling, waste sorting...) Profile sought Software knowledge: OPERA CLOUD - RESAWEB To succeed in this mission, you will need to be: Extra-Smile: in other words, you are not afraid to smile, you know how to think outside the box, bring Fun and create surprises for your customers! Curious & Enthusiastic: working by day as well as by night will allow you to have a broad overview of the different hotel services. Why not take the opportunity to discover and train? Autonomous, Welcoming and Jack-of-all-trades: we count on you so that our clientele remembers you and makes the most of their stay.

Your experience and skills include:

Essential service quality: similar experience is a plus

Mastery of Opera Cloud software

Mastery of English

hotel 50% Essendi / 50% Européquipements being part of a network of franchised hotels.