Messenger - Tribe BH

Accor is a global leader in hospitality, with more than 5,600 hotels and 850,000 rooms in more than 110 countries. In Brazil, it is present with recognized brands such as ibis, Mercure, Novotel, Pullman, and many others. Based on the strength of our teams and our diversified holistic ecosystem of brands, experiences, and solutions, we are blazing new paths to shape the hospitality of the future, connecting cultures with sincere care.

Heartist Culture

Everything we do comes from the heart. We believe in human connections and real emotions.

What we offer

• Professional growth: Opportunities for improvement through training and development allow Heartists to be protagonists of their own professional growth.
• Inclusive environment: Accor offers equal opportunities and encourages Heartists to bring their personality, culture, background, and religion to the team.
• Purposeful work: Enjoy opportunities to create memorable experiences for our guests and make a positive and sustainable impact.
• Personal appreciation: All Heartists should enjoy their journey with us and know that we are committed to ensuring they feel valued for their contribution to the Group.

Join us and become a Heartist!

OBJECTIVE:

To receive and provide various services to guests/customers, supporting them upon arrival and departure from the hotel and providing various requested information.

DUTIES AND RESPONSIBILITIES:

• Receive guests/customers upon arrival at the hotel, greeting them, handling luggage, accompanying them to the apartment, presenting the facilities, and providing general information about the unit and others.
• Execute delivery services for documents, packages, and others to the apartments, attending to guest requests, as well as controlling the sending and receiving of pouches.
• Ensure the conservation and cleanliness of the reception area (cleaning ashtrays, organizing newspapers and magazines, etc.).
• Take care of luggage, ensuring its integrity and security, as well as identifying it correctly by attaching the luggage tag.
• Maintain the organization and control of items stored in the Luggage Room, such as protocols, suitcases, etc.
• Intermediary information between taxi requests and taxi drivers.
• Responsible for the replenishment of various department materials (FNRH, office supplies, key passports, business cards, candies, etc.)
• Execute other related duties according to the needs of the area.

MINIMUM:

• Completed high school
• Knowledge of microcomputing as a user (Office package and internet)
• Basic level English

DESIRABLE:

• Technical course in Hotel Management and/or Tourism
• Intermediate level English
• Previous experience in the reception/hospitality area

Schedule: 12x36.