Guest Service

We are much more than a world leader. We welcome you just as you are, and you can find a job and a brand that matches your personality. We support you so that you grow and learn every day, ensuring that work gives purpose to your life, so that, during your journey with us, you can continue exploring the unlimited possibilities of Accor. By joining Accor, every chapter of your story is yours to write, and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Provide the customer with a fully close and personalized service when answering guest calls. Be responsible for answering all calls from our guests and external parties to the hotel. Achieve positive results with guest inquiries in a timely and efficient manner. Demonstrate a high level of customer service at all times. Perform the shift handover, following pre-established practices. Report any situation considered dangerous or suspicious in the hotel. Comply with the hotel's internal regulations, policies, and procedures of your department. Reflect the ideal attitudes of the connector "I connect", "I involve", "I go beyond" and "I personalize" which are the foundations of Accor's values. Comply with Occupational Health and Safety regulations. Attend all training sessions scheduled by the company. Execute other related functions according to the needs of the area.

Technical professional or incomplete University studies Studies in: Administración de empresas, administración bancaria, administración hotelera and/or related fields. Office at user level Excel intermediate level Sistema Opera Cloud Languages: Advanced English Experience: 02 years in the position or in similar roles

Employee Benefit Card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your hotel and around the world! Ability to make a difference in the local community through our Corporate Social Responsibility activities Diversity and Inclusion for Accor means welcoming everyone and respecting their differences, prioritizing only qualities and skills. Our goal is to provide purposeful employment, in an inclusive culture, offer excellent working conditions and promote the development of all people, including people with disabilities. Do not hesitate to inform us of any specific needs you may have so that we can take them into consideration.