Account Manager - Cluster SP Vila Olímpia, Berrini, Faria Lima & Itaim Bibi

Being part of one of the largest hotel chains in the world is much more than a job: it is an opportunity to grow, learn, and live unique experiences. Here, we value each person exactly as they are. We believe that diversity is the key to innovating and transforming, so we create an environment where everyone can be authentic and feel included. If you are looking for a place where talent, respect, and opportunities go hand in hand, your next career step can start here.

Responsible for managing a medium/high complexity client portfolio, developing strategic relationships, and regularly exceeding established goals. Acts with significant autonomy, proposing and implementing strategies for their portfolio, ensuring operational profitability and client loyalty.

• Focus on TOP Line.
• Manage the strategic client portfolio, building loyalty and expanding business.
• Commercially represent the hotels in events and training within the local perimeter and in other destinations as needed and according to the event profile.
• Prepare monthly strategic reports according to the Manager's guidance.
• Participation in meetings with hotels, preparing and presenting SSR’s.
• Monitor client production and perform follow-ups.
• Promote and register Relationship Programs and offers according to each client's profile.
• Completion and analysis of RFP’s on indicated platforms, ensuring the agreement is visible to clients.
• Monitor the hotels' forecast together with the RM.
• Interlocutor between GAT and the Hotel, presenting the main monthly actions.
• Execute other related duties according to the area's needs.
• Regularly exceed established commercial goals.
• Prepare personalized and strategic commercial proposals.
• Detailed analysis of client production and implementation of growth actions.
• Present results of key clients to the hotels' General Managers.
• Full use of ANAIS and sales platforms, ensuring complete and strategic records.
• Crosselling portfolio service as per Regional designation, following all directions of the specific material for this service.
• Prepare market and competition analyses to support Managerial and strategic decisions.
• Occasional participation in meetings with investors.
• Visit and critically analyze the COMPSET hotels for REVMAX strategies.
• Preparation of strategic materials for analysis and decision-making.
• Apply intermediate RM knowledge for complex quotes.
• Participation in the process of composing the annual budget for the Cluster / Hotel.

Open Mindset Customer Orientation Teamwork Proactivity and Initiative Clear and Effective Communication Consistency in achieving goals for at least 12 months Proven mastery of the processes and tools of the role Ability to work with autonomy in medium complexity situations Demonstration of initiative and proactivity in problem-solving

Skills: Knowledge of the Office package (Outlook, Teams, Powerpoint, Excel and word) intermediate level Basic knowledge of IA (Artificial Intelligence) Education: Completed Higher Education: Hotelaria, Marketing, Administração or compatible Language: Intermediate English (verbal and written communication) </body>