FR - FRONT OFFICE MANAGER (M/F/X)

Ibis Strasbourg Centre Gare is a 3-star hotel ideally located facing the Strasbourg station and a few minutes from the historic center, the Cathedral, and the Petite France district. The establishment features 117 modern rooms, a 24/7 bar, and a breakfast room. As part of strengthening our teams and to guarantee a quality customer experience, we are currently looking for a dynamic, organized Front Office Manager (M/F) with an excellent sense of service to lead and support our reception team.

Front Office Manager (M/F)

First impressions are everything! As Front Office Manager, you take care of our guests from arrival to departure, ensuring they have a memorable experience. The opportunity to develop your talents and thrive within your establishment and throughout the world.

The ability to make a difference through our Ethical & Corporate Social Responsibility activities. Operational Management Ensure the smooth running of daily reception operations. Supervise guest arrivals, departures, and stays. Guarantee the quality of welcome and compliance with the establishment's standards. Manage requests, complaints, and special situations. Work in close collaboration with other hotel departments (accommodation, catering, technical) to ensure smooth operations and guest satisfaction. Ensure the security of the reservation portfolio, monitoring of payments, and compliance of cash operations to guarantee the activity's turnover. Team Management Supervise, animate, and support the reception team. Be a reference for all hotel teams regarding welcome, service quality, and customer satisfaction. Develop motivation and commitment within your teams by creating a good working climate. Drive a dynamic for resolving performance issues that arise within the department. Communicate effectively with your team to discuss key current activities, share customer feedback, and results. Establish work schedules for employees, ensure compliance and monitoring of team schedules and hours, and ensure an optimal distribution of tasks. Conduct recruitment interviews, ensure the integration and training of new department employees. Conduct annual development interviews for receptionists. Ensure compliance with internal procedures and safety rules. You have a service mindset and wish to provide your guests with a unique moment, You possess interpersonal skills, You are passionate, dynamic, autonomous, and enjoy teamwork. You wish to put your talents at the service of the hotel. Join us!

Profile sought

Significant experience in hotel reception. Mastery of reception procedures and customer relations. Excellent sense of welcome, customer service, and communication. Ability to unite a team and manage priorities. Rigor, autonomy, and initiative. Good mastery of IT tools. Mastery of English. Appreciated assets

Knowledge of Opéra Cloud software. Experience within another Ibis hotel or the Accor group. Mastery of a third foreign language. Conditions

Contract: CDI Full time: 39 h/week Start date: as soon as possible.

Our Diversity & Inclusion Commitment:

We are an inclusive company and our ambition is to attract, recruit, and promote a diversity of talents. </body>