FR - Fixed-term replacement Rotating Receptionist Full-time (39h)

This 85-room hotel is extremely well located at the foot of the Palace of Versailles. We are much more than a global leader. We are more than 250,000 women and men sharing something unique every day; we welcome the world. We look after millions of guests. Curiosity is what drives us, as is attention to others. We love the blend of cultures. We share strong values: passion for the customer, sustainable performance, a spirit of conquest, innovation, trust, and respect. We are proud of our differences. Yes, we are pioneers – And we always go further with boldness, with imagination, with passion.

The Rotating Receptionist participates in the daily missions inherent to the hotel's operations. They ensure the entire customer journey from the booking stage to the customer's departure, including the smooth running of their stay. They contribute to permanent customer satisfaction by ensuring quality service in compliance with standards, procedures, and current laws. Job Technique and customer relations: Ensures a personalized welcome for guests and establishes a friendly atmosphere Performs computer and administrative procedures related to check-in/check-out on the computer system in place in the hotel Guarantees the follow-up of guest stays by communicating important information to colleagues and superiors and by verifying guarantees Answers telephone calls and, when applicable, takes reservations Maintains, verifies, and controls their personal cash drawer Responds to various customer requests and ensures follow-up to guarantee their satisfaction Carries out various projects assigned by management Applies the procedures and policies defined by the brand and the hotel regarding customer control and personal safety Secures the hotel's turnover by, in particular, following up on miscellaneous debtors and no-shows, and validating agency commissions; and ensures the reliability of the reservation portfolio (verification of guarantees and customer reservations) Ensures the follow-up of the reception email inbox Ensures the proper follow-up of responses to customer comments following their stay in the hotel Embodies the Heartist spirit in interactions with customers Manages individual reservations, notably by responding to requests and ensuring the reservation process in its entirety.

Works in close collaboration with all hotel departments Provides the various services offered to customers (welcome, reservation, Bar/Snacks, breakfasts...) according to needs Performs the daily inventory of drinks and snacks, and cellar replenishment (food and drinks) Ensures the control and storage of deliveries, notably those for the Bar & Snacks Participates in monthly Food & Beverage stock inventories.

Mastery of English and a second language according to the hotel's needs Sense of service and hospitality Passion for the customer Computer skills (word processing and spreadsheets, FOLS, RESAWEB) Very good interpersonal skills, excellent communication (internal and customer) Ability to work effectively in a team and sense of initiative Attention to detail Organization and rigor Flexibility and versatility

We are an inclusive company and our ambition is to attract, recruit, and promote a diversity of talents.