PREMIUM 4-STAR HOTEL MANAGER M/F

Are you a field leader, passionate about hospitality and the customer experience? Join a 4-star boutique-style hotel in the heart of the mountains, where elegance, local identity, and service excellence combine in a warm and intimate atmosphere. Open year-round, featuring 75 rooms and suites, a restaurant, a Spa, and dedicated spaces for seminars and meetings, Le Saint Gervais Hotel & Spa Handwritten Collection**** welcomes leisure and professional clientele in an environment shaped by the rhythm of the seasons. Its identity is based on the subtle balance between the standards of an international group, the authenticity of a local address, and the intimate character of a boutique hotel.

Your role To guarantee a distinctive customer experience, support teams in the field, and rigorously drive the operational and economic performance of the establishment. Job Missions Deliver an exceptional customer experience while driving the performance of the hotel and its teams. The Hotel Manager is responsible for the overall performance of the establishment, the quality of the customer experience, and its local influence. Coordinate all hotel activities: accommodation, catering, bar, seminars, Spa, and support functions by relying on Accor brand standards, while developing a true local personality. The reopening of the Spa in January 2027 is one of the upcoming challenges, following renovation works. The Manager is particularly attentive to service quality, customer satisfaction, team engagement, and cost control. Responsibilities

1. Management and steering of the establishment

Define and implement the hotel strategy in connection with Group Management and Accor brand objectives. Ensure overall responsibility for the operational and financial results of the establishment. Drive activity according to the specificities of the mountain market and its seasonality. Anticipate periods of activity and adapt organization, resources, and costs. Guarantee the consistency and excellence of services offered in each point of sale. Be present in the field and maintain a close relationship with customers and teams. Supervise and support the performance of all the establishment's activities. Monitor quality, service, and customer experience. Drive revenue and ratios, optimizing menus, purchasing, and food costs. Develop local activity and external clientele for F&B. Guarantee the quality of welcome and event organization. Ensure the excellence of the wellness experience, occupancy, and profitability of the Spa. Develop offers combining accommodation, catering, mountain activities, and wellness.

1. Customer experience & service quality

As the primary ambassador of the customer experience, you guarantee a 4-star plus level of service. You develop a culture of hospitality, personalized attention, and attention to detail. You monitor customer satisfaction indicators and implement necessary corrective actions. You are particularly attentive to customer feedback, online reputation, and the establishment's image. You create a consistent experience between the hotel, the restaurant, the Spa, and the seminar spaces. Service quality is a true daily challenge and is at the heart of your priorities.

1. Team management

Unite, support, and empower teams around a common culture of service and excellence. Develop a managerial relationship based on proximity, high standards, and benevolence. Recruit, integrate, and retain talent, especially in a context of high seasonality. Develop skills and promote team versatility. Give meaning to objectives and hold managers accountable for their results. Make decisions quickly and lead by example in the field.

1. Financial management & cost control

The Manager is an excellent manager, capable of reconciling high service levels with cost control in a highly seasonal activity. Prepare and monitor the establishment's operating budgets. Drive revenue, margins, and key performance indicators. Control personnel costs, purchasing, consumption, and operational charges. Implement a culture of management and profitability among the teams. Optimize resources according to activity and seasonality. Control purchases and negotiate with suppliers, prioritizing the best value for money. Identify levers to improve profitability without degrading the customer experience. Ensure regular reporting to Group Management.

1. Commercial development & local anchoring

Develop the revenue of the hotel, restaurant, Spa, and meeting/seminar spaces. Work in close collaboration with Accor commercial teams. Develop leisure, corporate, group, and seminar clientele, as well as tailor-made leisure festive events. Identify new commercial opportunities in the regional and national markets. Develop partnerships with local economic and tourism players (local suppliers, tourism and mountain actors). Create events and activities to make the hotel a recognized local lifestyle venue. Maintain privileged relationships with companies, institutions, tourism offices, service providers, and destination stakeholders. Make the hotel an establishment fully integrated into its territory. Required Profile Significant experience in management or assistant management of a 4 or 5-star hotel, including catering and ideally Spa and/or seminar activities. Knowledge of the seasonal environment, ideally in the mountains, is an asset. Mastery of international hotel standards and ideally the Accor environment. Skills Excellent sense of service and hospitality Strong skills in financial management and cost steering Strong result-oriented culture Natural leadership and ability to unite teams Excellent organizational and anticipation skills Developed commercial sense Ability to analyze performance indicators and transform data into concrete actions Very good mastery of seasonality issues Professional English is essential Personality Charismatic, elegant, accessible, you embody the establishment to both customers and employees. The candidate must be a true field leader, an excellent manager, a destination ambassador, a hospitality enthusiast, demanding regarding quality without being rigid, comfortable in a seasonal and moving environment, and capable of making decisions and taking responsibility. A personality with a true sensitivity to products, a taste for beauty, detail, and the customer experience will be particularly appreciated. Job Challenges Sustainably improve service quality. Develop a culture of excellence and customer attention. Preserve the elegant and intimate DNA of the establishment. Offer a premium experience without losing the simplicity and authenticity unique to the mountains. Improve economic performance. Find the right balance between quality, revenue, profitability, and cost control. Position the hotel as a key player in its destination. Unite the teams. Create an engaged, stable, and empowered team despite the constraints of seasonality. Develop ancillary activities. Increase the performance of the restaurant, Spa, events, and seminars. Performance Indicators The Manager will be evaluated on revenue, EBITDA, RevPAR and occupancy rate, average price, profitability of different departments, payroll ratio, food cost ratio, customer satisfaction and loyalty, E-reputation and customer ratings, restaurant and Spa performance, development of group and seminar activity, employee engagement and retention, and the development of local partnerships. More than a hotel manager, we are looking for a true ambassador of our house, with the soul of a leader, a manager, and a local ambassador, capable of bringing a 4-star ++ mountain hotel to life with elegance, high standards, and authenticity, creating a strong relationship with its teams and customers, while maintaining a very rigorous culture of performance.

Write the next page of your journey alongside us, send your application to the email address: nicolas.queval@accor.com