Reception Coordinator - ibis Betim

Accor is a global leader in hospitality, with more than 5,600 hotels and 850,000 rooms in more than 110 countries. In Brazil, it is present with recognized brands such as ibis, Mercure, Novotel, Pullman, and many others. Based on the strength of our teams and our diversified holistic ecosystem of brands, experiences, and solutions, we are forging new paths to shape the hospitality of the future, connecting cultures with sincere care.

• Heartist Culture

Everything we do comes from the heart. We believe in human connections and real emotions.

• What we offer

Professional growth: Opportunities for improvement in training and development allow Heartists to be the protagonists of their own professional growth. Inclusive environment: Accor offers equal opportunities and encourages Heartists to bring their personality, culture, background, and religion to the team. Purposeful work: Take advantage of opportunities to create memorable experiences for our guests and make a positive and sustainable impact. Personal appreciation: All Heartists should enjoy their journey with us and know that we are committed to ensuring they feel valued for their contribution to the Group. Join us and become a Heartist!

OBJECTIVE: Be responsible for managing Reception activities, ensuring excellence standards in customer service and contributing to the increase in the unit's performance. ATTRIBUTIONS AND RESPONSIBILITIES Plan, coordinate, and supervise Reception activities, defining routines and distributing tasks. Control hotel occupancy and monitor reservations, ensuring the quality of guest service. Mediate conflicts and solve operational problems and critical situations. Participate in the area's budget, rate definition, commercial agreements, and creation of promotional packages. Conduct corporate projects and ensure compliance with goals, processes, and quality standards. Maintain alignment with other sectors and ensure the supply of materials and equipment. Perform team management, including selection, training, performance evaluation, and creation of schedules. Execute related activities according to the demands of the area.

Minimum: Completed higher education in Tourism, Hospitality, or compatible areas. Knowledge of internal reception procedures and interfaces with other hotel sectors. Experience with hotel management software. Fluent English. Desirable: Experience in the area or in a leadership position in Reception. Knowledge in occupancy management, reservations, rates, and commercial agreements. Experience in budget preparation and control and goal monitoring. Experience in team management (scheduling, training, evaluation, and sizing). Intermediate Spanish.

Schedule: 5x2 Hours: 11:00 - 21:00 (Mon - Thu); 11:00 - 20:00 (Fri)