Front Office Manager

Join a hotel member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring. Opportunities for development and growth are numerous. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

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We are looking for a dynamic and experienced Front Office Manager to supervise our reception team and ensure quality customer service. As the head of reception, you will be the main point of contact for our visitors, customers and collaborators, guaranteeing a professional and warm experience. You will also be responsible for managing the daily organization of the service, ensuring coordination with other departments and ensuring the smooth running of operations in connection with the services. If you are bilingual or multilingual, endowed with an excellent sense of customer service and solid experience in supervision, this position is made for you. Responsibilities Supervise and coordinate the reception team, ensuring a high level of professionalism and efficiency is maintained Warmly welcome visitors, customers and partners, ensuring clear and courteous communication according to the establishment's standards Manage multi-line telephone systems, answer incoming calls with exemplary telephone etiquette and direct requests to the appropriate services Organize and plan the schedules of the reception staff while ensuring optimal coverage throughout the day Supervise the administrative management related to reception: reservation management, mail tracking, management of front desk supplies and equipment Participate in human resources and treasury management: staff training, performance evaluation and support for professional development, manage general cash registers, manage invoices, manage commissions. Ensure compliance with internal procedures regarding security, confidentiality and management of sensitive information flows Participate in the development of the budget dedicated to the reception service and ensure its compliance while optimizing available resources

You hold significant experience in supervision in a service or reception environment, ideally in the sector. You master several languages (bilingual or multilingual), which allows you to interact effectively with a diverse clientele. You possess excellent mastery of multi-line telephone systems as well as proven skills in human and administrative management. Your sense of customer service is recognized, as is your ability to demonstrate natural leadership. You demonstrate organization, rigor and know how to manage several tasks simultaneously in a dynamic environment. Finally, you perfectly master telephone etiquette and have an irreproachable presentation. If you wish to take on this challenge within a committed team where your skills will be valued, do not hesitate to apply. Do you master the Opéra Cloud software? French, English (Required)

Franchised hotel Salary: 2700€ gross 187€ food allowance 10% objective bonus (if the objective is met) after 1 year 13th month after 1 year Full bonus per hotel Accor employee card 50% reimbursement of Navigo