Chef de brigade M/F CDI 39h

At the foot of the runways of Orly airport, the Mercure Paris Orly Airport hotel is looking for its Chef de brigade (M/F) full-time, to complete a motivated, welcoming, young and dynamic team.

We want you! Want to evolve within a young and dynamic team? What we are looking for: General Missions Organizes the welcome and handling of guests and ensures the smooth running of their stay Establishes a quality relationship with the client in order to build loyalty Takes into account and anticipates their needs Contributes to the achievement of the qualitative and quantitative objectives of their department Brings to life the projects and identity points of the brand and the Group Supervises the work of receptionists and participates in the development of their skills Conveys the image of the hotel Job Techniques Participates in, organizes and supervises, for their brigade, the operations related to the arrival and departure of the client Ensures the application of the pricing policy and internal audit procedures Ensures the proper transmission of necessary information to other departments (housekeeping, technical...) and to members of their own department Takes note of the quality of services offered, through client comments and quality audits. Manages complaints when they could not be handled by their collaborators and provides a quick solution. Client quality must be at the center of your concerns Management / Sales Ensures that the loyalty program of the brand and/or the Group is promoted to clients Sensitizes and energizes their team to reach the numerical objectives of their department Controls various debtors, individual and group billing Controls check-in and payment operations during their shift Ensures proper cash management Team Management Develops team motivation and commitment by creating a good working climate Integrates, trains and promotes the development of their team's skills Hygiene / Safety Ensures the cleanliness of their workplace Knows and applies the hotel's safety rules (fire...) Ensures the safety of property and people Respects the commitments of the "Environmental Charter" taken by the establishment (energy saving, recycling, waste sorting...)

Required Profile:

• Education from Bac to Bac +2

• Previous experience of 1 to 2 years as a receptionist

• Knowledge of professional IT tools appreciated (Opéra cloud, Resaweb....)

• Professional English required

Aptitudes / Qualities:

• Sense of welcome and contact

• Commercial know-how

• Ability to listen and engage in dialogue

• Reactivity and sense of initiative

• Aptitude for local management and team support

• Curious and enthusiastic

The benefits we offer you: Collective profit-sharing and participation based on results

Remuneration over 13 months (after one year of seniority)

Company savings plan

"All Heartist" card offering many advantages within the group and its partners

Health and protection insurance

Transport subscription reimbursed at 50%

Uniform provided and maintenance covered

On-site parking and Tramway T7 next to the hotel (Hélène Boucher stop)