CUSTOMER SERVICE REPRESENTATIVE M/F - CDD

Novotel Paris Est Centre de Conférence, the largest venue in eastern Paris, is looking for its Customer Service Representative M/F on a CDD basis. The 609 spacious rooms, 18 lounges, amphitheater, bar, and restaurant make our establishment a unique place that is waiting for you!

Your main missions/responsibilities: Reporting to the Sales Manager, you contribute through your daily actions to the operational excellence aimed for by Novotel; you sell incentive, meeting, and banqueting offers and contribute to the development of the hotel's turnover through your sales actions. You contribute globally to customer satisfaction through the quality of your work and the exemplary nature of your behavior. Sales / Sales and Customer Relations: Identify the client's needs and present the Meeting and incentive offer with the appropriate arguments Follow up and develop the client portfolio Sell complementary services in connection with the client's needs Propose the best pricing based on the client's needs and in compliance with the hotel's pricing policy Follow the file until the first deposit (with follow-up and maintenance of reminders) Enter requests into the Delphi software and keep files up to date in the software (file progress/ deposits/ reminders/ comments..) Highlight the Novotel offer compared to the competition Argue against potential objections Highlight the Club Meeting Planner loyalty program Optimize lounge revenue through proper space management Share client information with your manager and/or the relevant teams Monitor turnover in consistency with the objectives set by your hierarchical superior Organize establishment visits for prospects/clients and agencies Welcome guests during evenings and present the premises to them Be proactive with your management Depending on needs, support coordinators in event management Transmit confirmed files to coordinators with the completed summary sheet May be required to dispatch incoming requests in the absence of the Sales Manager and/or other CCH Keep coordinators informed of files currently being confirmed at the last minute Hygiene / Safety of persons / Environment: Ensure the cleanliness of your workplace and the proper functioning of the equipment provided to you Know and apply the procedures to follow in case of fire evacuation in collaboration with the security control center Know and apply the procedures to follow to ensure the safety of property and people Know and apply the Planet21 program policy Apply safety rules when welcoming clients, especially clients with disabilities

Required skills: Excellent elocution/ spelling and presentation Minimum professional English required, a second language would be an asset Minimum 2 years of experience Knowledge of Opera cloud and Delphi appreciated Good stress management Dynamism, empathy, and reactivity

What we offer you Individual variable remuneration A profit-sharing and participation bonus The Heartist card allowing you to benefit from Accor advantages throughout the world Food allowance and staff cafeteria Internal laundry and cleaning of work uniforms