Reservations, Groups & Events Officer

TRIBE is a breath of fresh air in the hotel industry: a lifestyle concept from Australia, combining sharp design, a relaxed atmosphere, and affordable luxury. At TRIBE Paris Batignolles, our Social Hub and our garden are the beating heart of the hotel: from the first morning coffee to the last evening cocktail, every moment is intended to be stylish, warm, and memorable.

Are you passionate about hospitality and tourism, business development oriented, and committed to optimizing every opportunity to maximize customer satisfaction and revenue? Join a dynamic team and actively contribute to our success as a Reservations, Groups & Events Officer. Your main role? To build loyalty and develop group, corporate, and event revenue, while securing the entire reservation and guarantee process, and ensuring a smooth and impeccable customer experience.

Your key missions: Reservations and revenue security Process group reservation requests across all channels Verify reservations and their guarantees, and ensure the follow-up of deposits, in connection with the reception Monitor financial risks (no-show, late cancellations, open invoices) and train teams on the correct processes Regularly update information and visuals on our online showcases Groups & events Qualify requests, prepare quotes, and accompany clients from A to Z, from the quote to invoicing Follow up on payments and reminders (deposits, balances, debtor accounts) Manage online showcases dedicated to events and maximize the visibility of spaces and offers Coordinate internal teams to guarantee the success of each event Analyze customer feedback and ensure their loyalty Commercial development and animation Be the entry point for group, corporate, and event requests, and transform them into reservations Manage the existing client portfolio and conduct local prospecting actions (neighboring companies, partners) Propose and implement an event calendar to attract local clientele and generate F&B revenue, with a communication plan for each event Ensure monthly reporting of group & events revenue Collaboration and continuous improvement Work with reception, food and beverage, and management to anticipate customer needs Be proactive in proposing offers, processes, and tools

Profile sought: 💼 Relevant experience in a similar position, ideally in hospitality or tourism 🤝 Excellent customer relations, listening skills, and a true ability to persuade 📈 An appetite for monitoring and building loyalty within a client portfolio (leisure, business, partners), with a commercial development dimension 💻 Excellent mastery of IT tools (Opera Cloud is a plus) 🗣️ Strong communication skills and a true ease in working in teams and cross-functionally 📅 Ability to organize and coordinate events (retro-planning, communication materials) 🚀 A sense of autonomy and organization, with a desire to grow 📊 A sharp analytical sense and ease in managing priorities 🌍 A good level of English, indispensable

CDI 39h Start: November 2026. Location: TRIBE BATIGNOLLES, Paris 17.