BARTENDER CDI 39H (M/F/X)

About the company

WELCOME TO MERCURE PLAZA REPUBLIQUE Come work in the heart of Lyon city center in a boutique hotel consisting of 82 rooms and a lively bar with its summer terrace and many upcoming events!

Certified Clef Verte in 2024, we work daily to reduce our environmental impact and are committed to introducing our customers to high-quality local products.

Your tasks

Job Technique and customer relations

• Welcomes customers and advises them on drink choices by highlighting all specific offers
• Ensures service to customers, adapting organization and pace according to customer flow
• Handles customer complaints according to procedure and refers complaints as well as all customer observations to their manager
• Establishes good relations with the customer, advises them, and builds loyalty
• Makes every customer a unique customer
• Prepares and serves drinks at the bar in compliance with brand standards
• Sets up and stocks the bar
• Manages stocks
• Manages social media
• Knows all bar products and the menu
• Ensures the longevity of the equipment provided
• Applies opening and closing instructions for the point of sale
• Applies procedures and policies defined by the brand and the hotel
• Embodies the Heartist spirit in interactions with customers

Commercial / Sales

• Knows the services offered by the hotel, informs the customer regarding their request, and encourages them to use them
• Promotes current commercial offers
• Highlights the bar offering and participates in the animation of the venue
• Promotes the point of sale on social media under the prior control of management.

Transversal involvement

• Communicates and cooperates closely with other departments (kitchens, banquet, restaurant, reception…)

Hygiene / Safety of persons / Environment

• Ensures the cleanliness of the workplace and food safety by respecting HACCP hygiene rules daily
• Respects the instructions for use and safety of the equipment provided
• Knows and applies the hotel's safety rules (fire...)
• Respects the "Environmental Charter" commitments taken by the establishment (energy saving, recycling, waste sorting...)

Requirements

• Team spirit
• Sense of welcome, service, and quality
• Atmosphere creator and salesperson
• Availability and reactivity
• Rigor and organization
• Excellent presentation
• Proficiency in English
• Excellent knowledge of products, techniques, and mixology
• Knowledge of alcohols and sales legislation