Reception Assistant

Grand Mercure Belém is recognized for offering an authentic and sophisticated lodging experience, symbolizing the cultural and regional essence of the city of Belém, PA. Our mission is to provide exceptional services to our guests, ensuring comfort, hospitality, and excellence in every detail. We are committed to valuing our team, promoting a collaborative and welcoming work environment for the development of our professionals.

We are looking for a Reception Assistant to work full-time at our facilities in Belém, PA. The main activities include guest service, reservation management, check-in and check-out control, and support in administrative demands. This is an on-site position that requires continuous interaction with guests and the team, ensuring exceptional service aligned with the company's high standards.

Qualifications Customer Service and Telephone Etiquette: Experience in customer service and telephone communication skills to ensure efficient and professional support. Reception Activities and Administrative Assistance: Knowledge of reception routines, reservation management, check-in and check-out; experience in administrative support is desirable. Communication: Ability to communicate effectively with customers and colleagues in a clear and courteous manner. Differentials include proficiency in foreign languages and previous experience in the hospitality area or in similar roles.