IT Assistant

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Objective: Ensure the proper functioning of the hotel's computer systems through technical support and guidance to users and clients, as well as the execution of updates, maintenance, and preventive actions, contributing to providing a connectivity experience in accordance with the Pullman brand standards. Functions: Provide technical support to users, guiding and resolving queries related to the Windows operating system and hotel management systems, as well as executing the corresponding updates, in accordance with headquarters policies. Execute preventive maintenance of computer equipment, in accordance with the annual IT maintenance plan. Manage area supplier invoices and maintain the corresponding control and follow-up. Diagnose and attend to technical incidents related to hardware, including computers, printers, and scanners, performing the necessary repairs, tests, and verifications. Keep updated and ensure the integrity of the inventory of computer equipment and assets. Execute the installation, configuration, update, and maintenance of the property's computer equipment, ensuring its availability and correct functioning according to established standards. Support the installation and maintenance of the structured cabling for the computer and event networks, according to the property's needs. Support the organization and implementation of the technological infrastructure required for internal events. Comply with the Internal Work Regulations, the policies, and the procedures established by the company and the department. Comply with Occupational Health and Safety standards and procedures. Participate in the training sessions scheduled by the company. Timely complete the courses assigned on the HERO platform. Execute other functions related to the position, according to the needs of the area.

Technical or University Graduate in Systems Engineering, Networks, Software, Telecommunications and/or related fields. Courses: ITIL Minimum VS 3, Power Automate & PYTHON. Knowledge in installation of operating systems, advanced office automation, networks, and communication. English at a basic level. 03 years of total experience in the Systems area & 02 years of experience as a trainee, IT assistant, etc.

Employee Benefits Card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your hotel and around the world! Ability to make a difference in the local community through our Corporate Social Responsibility activities Diversity and Inclusion for Accor means welcoming everyone and respecting their differences, prioritizing only qualities and skills. Our goal is to provide purposeful employment, in an inclusive culture, offer excellent working conditions, and promote the development of all people, including people with disabilities. Do not hesitate to inform us of any specific needs you may have so that we can take them into consideration.