Night Auditor - Economy Hotel BH

Accor is a global leader in hospitality, with more than 5,600 hotels and 850,000 rooms in more than 110 countries. In Brazil, it is present with recognized brands such as ibis, Mercure, Novotel, Pullman, and many others. Based on the strength of our teams and our diversified holistic ecosystem of brands, experiences, and solutions, we are blazing new paths to shape the hospitality of the future, connecting cultures with heartfelt care.

• Heartist Culture

Everything we do comes from the heart. We believe in human connections and real emotions.

• What we offer

Professional growth: Opportunities for improvement in training and development allow Heartists to be the protagonists of their own professional growth. Inclusive environment: Accor offers equal opportunities and encourages Heartists to bring their personality, culture, background, and religion to the team. Purposeful work: Take advantage of opportunities to create memorable experiences for our guests and make a positive and sustainable impact. Personal appreciation: All Heartists should enjoy their journey with us and know that we are committed to ensuring they feel valued for their contribution to the Group. Join us and become a Heartist!

Objective: Ensure faithful compliance with the processes and procedures established for the area, as well as receive guests/customers at the front desk or by phone, meeting the standards of excellence in service and the brand. Duties and Responsibilities: Verify compliance with processes, procedures, routines, and documents according to company standards Receive guests/customers in person and by phone, providing general information Perform guest check-in and check-out, including verification of invoices and receipts Execute billing processes, self-control, and generation of bank slips Feed the system with reservation information Offer and operate the loyalty program according to established standards Perform IT backup and server procedures Act in emergency situations, calling responsible parties when necessary Mediate conflicts and deal with critical or atypical situations with guests Perform maintenance and security checklists in the hotel areas Guide the bellboy and reception assistant Perform telephone service according to brand standards Organize and maintain area files Perform shift handover according to established procedures Execute other related activities as required by the area

Qualifications: Minimum: Currently studying higher education in Hotel Management, Tourism, or a compatible field Knowledge of Pacote Office and Internet Intermediate English Desirable: Completed higher education in Hotel Management, Tourism, or a compatible field Minimum of 1 year of experience in the position or area Fluent English Intermediate Spanish

Details: 12x36 - 19:00 - 07:00