Reservations Assistant

• Perform the sale of apartments, providing general information to customers about the hotel's facilities and services, as well as negotiating rates based on pre-established parameters.
• Forward reservation confirmations to customers.
• Assist customers by telephone, providing general information and clarifications about the hotel and its rates, following pre-established criteria and standards.
• Ensure full compliance with Reservations area procedures, as well as prepare "Self-Control" processes and procedures.
• Feed the system with customer reservation information originating from the network's Reservations Center and the events department.
• Support the Reservations Supervisor and/or Reception Coordinator in analyzing and suggesting necessary changes in the rate grid variation. Follow RM standards and procedures.
• In the absence of the Reservations Supervisor, interface with RM/Front Office Manager for rate fluctuation.
• Constantly monitor/verify hotel availability, analyzing changes together with the Reservations Supervisor and/or Reception Coordinator.
• Guide the work of the Reservations Assistant.
• Execute other related duties according to the needs of the area.

Intermediate English. 1 year of experience in the area. Currently studying for a degree in Hotel Management, Tourism, or a compatible field.

Medical Plan Dental Plan (By adherence) Ticket Flex (Food and Meal) Life Insurance PPR (Profit Sharing Program) Pharmacy Reimbursement (50% of the value reimbursed with medical expenses)